The Role:

As our onsite counsellor, you'll play a vital role in delivering clinical services and wellness programs at your designated location, while effectively handling operational and client management tasks.

Key Responsibilities

Clinical Service & Program Delivery. 

• Report to the client’s office 5 days a week (9 am to 6 pm) by providing onsite/in-person mental health counselling for clients/ employee
• May have additional ad hoc onsite deployments as part of staffing cover.
• Develop and deliver on-site group sessions and workshops to promote mental health education, resilience, and awareness.
• Deliver New Hire Orientation sessions on resilience, stress triggers and management, and wellbeing resources available.
• Conduct workshops for managers on empathy and identifying distress in employees.
• Teach groups coping mechanisms related to the stressful and traumatic information they encounter.
• Ideate and conduct team-building activities and moderate peer group support sessions.
• Deliver customised training programs as per the requirements of the employee group in consensus with the wellness coordinator.

Requirements

Who You Are

• Educational Background:
• Masters degree in Counselling/ counselling psychology/ clinical psychology
• Registered with appropriate local governing body such as Lembaga Kaunselor Malaysia or Malaysian Society of Clinical Psychology
• Work Experience:
• Minimum 3 years of full time experience within the fields of counselling and psychotherapy post licensure.
• Experience in clinical operations, client relationship management, or case management would be an advantage
• Experience managing providers, preferably in a B2B, hospital, or EAP setting.
• Skills & Attributes:
• Comfortable working autonomously, in a hybrid or remote setup
• Ability to balance clinical quality and client satisfaction.
• Proficient in creating reports, analysing trends, and translating insights into actionable improvements.
• Comfortable working cross-functionally with commercial, tech, and product teams.
• Strong written communication and SOP drafting capability.