Your role as Operation Manager - Therapy Team

Reporting to the Vice-President of Mental Health and EAP Operations, you will provide strategic direction to over 80 mental health practitioners. From operational oversight to resource management, your role will be pivotal in shaping the delivery of therapy services.

What you’ll be doing: 

Team Leadership:

• Provide strategic leadership to the Therapy Team of 80+ mental health practitioners across Canada, and fostering a positive and collaborative work environment

Operational Oversight:

• Develop and implement operational policies and procedures to ensure the efficient delivery of therapy services
• Collaborate with other departments to streamline processes and optimize overall organizational efficiency

Resource Management:

• Manage the allocation of resources, including staffing, equipment, and facilities, to support the Therapy Team's objectives

Quality Assurance:

• Implement continuous improvement initiatives based on feedback, industry best practices, and performance metrics
• Maintain and ensure the 24h access to Dialogue mental health services by optimizing our operations and processes

Client Relations:

• Collaborate with the Business Development team to enhance client relations and identify opportunities for service expansion
• Audit and improve the patient experience through continuous feedback to develop our scope of practice

We'd love to hear from you if you have:

• Proven experience in a leadership role with a minimum of 3 years of relevant experience
• Excellent communication and leadership skills
• Demonstrated ability to manage ambiguity and uncertainty
• Demonstrated ability to make strategic decisions that align with organizational goals and objectives
• Experience within healthcare or therapy services industry (an asset)

Please note that as we serve customers across Canada, bilingualism is essential for this position. You may be required to communicate in French and English.

At Dialogue, your well-being is our priority

Taking care of others also means taking care of our team. We’ve got you covered!

• A fully funded benefits plan, including a wellness reimbursement program
• Unlimited access to a variety of Dialogue’s programs for you and your immediate family
• 4 weeks of vacation, 9 wellness days and 1 paid volunteer day
• A hybrid work approach that involves 3 days per week in our beautiful Montreal or Toronto offices
• Access to a custom learning program, including an allocated budget for continuous external training
• Short and long-term incentive plans
• An optional parental benefits program

About Dialogue

Dialogue is the #1 virtual care provider in Canada. By developing our Integrated Health Platform🅫, we provide exceptional online health and wellness programs (primary care, mental health, iCBT, EAP, and wellness) to organizations that want to improve the wellness of their employees and families.

When it comes to our work, we set the bar high. Together, we’re transforming health and helping millions improve their well-being. We’re firm believers that great people don’t settle on:

Feel like you can make a difference? Good news, we saved you a seat! 

Come as you are. As a proud equal-opportunity employer, Dialogue is dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status. Applicants who require specialized accommodation are encouraged to contact accessibility@dialogue.co.

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