As a member of the Audio Diary Processing and Crediting Team, Keyer Specialists review data from a 7-day audio listening diary completed by Nielsen respondents
Job Description
Keyer Specialists serve as subject matter experts and an escalation point for diaries flagged by Nielsen systems and/or Nielsen data entry personnel due to ambiguous information and/or data anomalies
As a prerequisite, Keyer Specialists must first have completed training and passed assessments in the upstream data entry role called the “Keyer” role.
Specialists must resolve time related data issues, such as 1) determine AM vs PM time assignment based on where an entry is listed within a page 2) determine duration of listening as well as start/stop times 3) determine the appropriate radio daypart 4) adjust times due to unique information provided / special circumstances
Specialists must evaluate written information to: 1) determine diary keeper comments/intent and apply modifications to entries 2) determine how to handle difficult to read/illegible entries 3) standardize entries based on set criteria 4) group/combine entries based on set criteria
Understand, interpret, and follow a complex set of business rules and procedures
Manage assigned workload and adapt to reprioritization as necessary
Adhere to quality and productivity goals
Understand production workflow and daily deadlines
Assist with special projects as needed to meet critical operations and/or client concerns
Job Qualifications
High School diploma or GED equivalency (prefer Associate’s or Bachelor’s degree)
1-2 years experience in a production or related environment
Exhibits excellent analytical, research, and decision-making skills
Excellent written and verbal communication skills
Strong reading comprehension for documented procedures
Strong computer and typing skills (data entry)
Ability to prioritize and organize
Proven accuracy and execution, with ability to follow explicit instructions
Ability to work in a fast paced production environment and meet delivery deadlines
Bilingual English/Spanish fluency a plus
Must have a stable internet connection and ability to work from home in a quiet setting
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