As a member of the Audio Diary Processing and Crediting Team, Keyer Specialists review data from a 7-day audio listening diary completed by Nielsen respondents
Job DescriptionKeyer Specialists serve as subject matter experts and an escalation point for diaries flagged by Nielsen systems and/or Nielsen data entry personnel due to ambiguous information and/or data anomaliesAs a prerequisite, Keyer Specialists must first have completed training and passed assessments in the upstream data entry role called the “Keyer” role. Specialists must resolve time related data issues, such as 1) determine AM vs PM time assignment based on where an entry is listed within a page 2) determine duration of listening as well as start/stop times 3) determine the appropriate radio daypart 4) adjust times due to unique information provided / special circumstancesSpecialists must evaluate written information to: 1) determine diary keeper comments/intent and apply modifications to entries 2) determine how to handle difficult to read/illegible entries 3) standardize entries based on set criteria 4) group/combine entries based on set criteriaUnderstand, interpret, and follow a complex set of business rules and proceduresManage assigned workload and adapt to reprioritization as necessaryAdhere to quality and productivity goalsUnderstand production workflow and daily deadlinesAssist with special projects as needed to meet critical operations and/or client concernsJob QualificationsHigh School diploma or GED equivalency (prefer Associate’s or Bachelor’s degree)1-2 years experience in a production or related environmentExhibits excellent analytical, research, and decision-making skillsExcellent written and verbal communication skillsStrong reading comprehension for documented proceduresStrong computer and typing skills (data entry)Ability to prioritize and organize Proven accuracy and execution, with ability to follow explicit instructionsAbility to work in a fast paced production environment and meet delivery deadlinesBilingual English/Spanish fluency a plusMust have a stable internet connection and ability to work from home in a quiet setting