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Hyderabad, India

Operational Support – TechOps engineer (3-4 Years)

· Manage the operational performance of our production deployment.

· Ensure KPI and SLA adherence!

· Account management of some of our key commercial customers

· Relationship management with key internal teams and external suppliers

· Work with our technical teams to reduce contacts by product improvement.

· Look to improve agent efficiency by understanding where our process/tools can be improved.

· In-depth reporting of the centre’s activity and user feedback

· Hands-on experience in running operations for a digital streaming platform.

· Collaborating professionally with senior leadership teams to communicate and update on operational challenges, issues and progress & how the team has been successfully navigating them.

You’ll be set up for success if you have:

Excellent knowledge and experience with monitoring and logging stacks such as Prometheus, Grafana, DataDog or NewRelic

Strong experience working on live applications with a continuous feature & content release cycle.

Experience with configuration-management / automation frameworks like GitHub, Terraform, Vault, Consul and CI/CD tooling and methodologies.

Experience with Amazon Web Services (AWS)

A mature and professional individual who is self-motivating and enthusiastic that is performance orientated.

Ability to make difficult decisions and to work under pressure and with frequent changing priorities.

Upper-Intermediate English – B2 level

Even better if you have:

Knowledge of end-to-end video delivery technologies and an understanding of issues surrounding video playback an advantage.

Have experience in OTT workflows, especially on Content Delivery Network, Content Management Systems, video streaming, Server side and client-side ads, DRM

Experience with Wire-Shark and other supporting Tools

Experience working under pressure with the flexibility to meet the requirements of a 24/7 365 day per year operations team

Previous experience managing live incidents in an OTT environment.

Experience communicating with all levels of the business; able to articulate thoughts and influence senior key stakeholders.

At DAZN, we bring ambition to life. We are innovators, game-changers and pioneers. So, if you want to push boundaries and make an impact, DAZN is the place to be.

As part of our team,you'll have the opportunity to make your mark and the power to make change happen. We're doing things no-one has done before, giving fans and customers access to sport anytime, anywhere. We're using world-class technology to transform sports and revolutionise the industry and we're not going to stop.

DAZN VALUES – THE ‘HOW’ IN WHAT WE DO:

AMBITIOUS – people who want to make a big impact and drive DAZN forward.

INVENTIVE – people with bright ideas who deliver great new experiences for our customers – and improvements for our business. People who come up with better, simpler ways of doing things.

PASSIONATE – people who are proud of our product, our content and our business – and love to shout about it. People who love what they do and show commitment every day.

BRAVE – people who take difficult decisions to help us focus on improving DAZN, our performance and our results.

SUPPORTIVE – people who know that we achieve more as a team than as individuals. People value inclusion and look out for each other, helping their colleagues enjoy their work and develop their careers. People who consider others before making decisions.

At DAZN, we are committed to fostering an inclusive environment that values equality and diversity, where everyone can contribute and have their voices heard. This means hiring and developing talent across all races, ethnicities, religions, age groups, sexual orientations, gender identities and abilities.

Everyone has the opportunity to make change and impact our DEI journey by joining our ERGs: Proud@DAZN, Women@DAZN, Disability@DAZN and ParentZone.

If you’d like to include a cover letter with your application, please feel free to. Please do not feel you need to apply with a photo or disclose any other information that is not related to your professional experience.

Our aim is to make our hiring processes as accessible for everyone as possible, including providing adjustments for interviews where we can.

We look forward to hearing from you.

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