Job Description

Healthcare providers go into medicine to care for people, but end up losing valuable time each day to admin work and other workplace challenges. Time that could otherwise be spent helping patients. And patients end up suffering as a result. At Commure, we build solutions that simplify providers' lives and keep them connected to their patients so they can focus on doing what matters most: providing care. 

Our innovative suite of software and hardware – augmented by advanced LLM AI, RTLS, and healthcare workflow automations – boosts efficiency across every domain of healthcare, freeing up healthcare providers to spend more of their time caring for patients. Our growing suite of technologies include staff duress alerting, asset tracking, patient elopement, revenue cycle management, clinical documentation and intake, provider copilots, patient engagement and communication, home health, remote patient monitoring, and more.

Today, we support over 250,000 clinicians across hundreds of care sites around the country. And we’re only just getting started: Healthcare’s watershed moment for AI-powered transformation is here – so join us in creating the technology to power healthcare!

About the Role

Our team is looking for an Operations Associate who will play an integral part in our Operations team. You will work across the whole organization (Product, Eng, Operations, Sales, Account Management) to define critical business processes. You will have end-to-end ownership - ensuring efficient execution and driving business metrics. This is an incredibly high-visibility, high-impact, high-autonomy role that will quickly expand to cover more and more emergent business problem areas. Successfully navigating and solving our hyper-growth challenges will lead to rapid growth in role and responsibility. There is no ceiling.

This full-time position requires working 5 days a week in our Mountain View, CA office. Health-tech or healthcare industry experience/exposure preferred.

What You’ll Do

• Manage Claims Lifecycle: You’ll oversee the claims management process from post-submission through to resolution. This includes proactively calling payers to gather information, verify claim status, and promptly address rejections and denials using software tools.

• Perform Root Cause Analysis: When discrepancies arise, you'll dig deep to find the root cause and implement preventative measures to improve processes and reduce future issues.

• Own Metrics Management: You will take charge of performance metrics for a designated subset of accounts. You'll conduct regular analysis, identify trends, and implement improvement strategies to boost overall operational efficiency.

• Team Collaboration: You will actively participate in team meetings, share insights and contribute to a positive and collaborative team culture. You'll also assist team members as needed, fostering a supportive and cohesive working environment.

• Foster Cross-Functional Collaboration: You will collaborate closely with product teams and account managers to deepen your understanding of system functionalities and contribute to the development of tools that enhance operational workflows. You'll also have periodic client-facing opportunities.

• Develop Expertise in Medicare and Managed Care Billing: You will cultivate proficiency in Medicare and Managed Care billing, coding, and reimbursement policies to ensure compliance and accuracy.

What You Have

• Education/Experience: Bachelor’s degree in a STEM field OR HS diploma with 2+ years of experience in hospital billing, revenue cycle management, or related healthcare data analytics (e.g., medical assistant, billing and coding, healthcare technician, biology/health science major).

• Analytical Skills: Your exceptional analytical and problem-solving skills enable you to tackle complex issues. You have a keen attention to detail and a methodical approach to your work.

• Collaboration: You are a team player with excellent communication skills. Your ability to work effectively in a team environment and collaborate across departments sets you apart.

• Communication: You can distill complex issues into actionable next steps for internal and external partners. You have a professional demeanor and ability to represent Athelas and its clients with integrity.

• Technical Skills: Proficient in data analysis tools, including Excel. Experience with SQL is a plus, but not required.

Why you’ll love working at Commure + Athelas:

• Highly Driven Team: We work hard and fast for exceptional results, knowing we’re doing mission-driven work to transform the country’s largest sector. 

• Strong Backing: We are backed by top investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital and Elad Gil. 

• Incredible Growth: Prior to our merger, Commure and Athelas had independently grown more than 500% YoY for three consecutive years. We’ve achieved Series D funding, have an industry-leading runway, and continue to scale rapidly. 

• Competitive Benefits: Flexible PTO (pending specific geographical locations) , medical, dental, vision, maternity and paternity leave. Note that benefits are subject to change and may vary based on jurisdiction.

Commure + Athelas is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process.

Please be aware that all official communication from us will come exclusively from email addresses ending in @getathelas.com, @commure.com or @augmedix.com. Any emails from other domains are not affiliated with our organization.

Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.