As the Operations Manager, you will be the driving force behind our onsite team, ensuring the seamless fulfillment of daily duties and the delivery of world-class service. You will lead, mentor, and strategize within the Operations department to align our local processes with Playtech’s global live facility standards. This is a high-impact leadership role requiring a blend of tactical execution, budgetary oversight, and talent development.

Key Responsibilities

• Team Leadership: Supervise all onsite Operations employees, conducting performance evaluations and providing constructive feedback to drive continuous improvement.
• Strategic Planning: Develop and execute strategies to enhance service quality, set departmental goals, and ensure all operational targets are met or exceeded.
• Process Optimization: Review and amend existing procedures while developing new protocols to align with company needs and global "Playtech" standards.
• Product Excellence: Ensure the highest level of product availability, user experience, and service delivery for all licensees.
• Resource Management: Plan, evaluate, and approve the Operations department budget and resource allocation.
• Talent Pipeline: Partner with HR on recruitment and capacity planning; oversee the training and integration of new hires until they reach full independence.
• Collaboration & Reporting: Work closely with local and global Live management teams to promote daily operations and provide detailed performance reports/presentations to executive leadership.

Qualifications & Requirements

• Experience: 7+ years in the Gaming or Casino industry is required.
• Leadership: 5+ years of experience directly managing employees within the United States.
• Education: Bachelor’s degree preferred.
• Technical Skills: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Soft Skills: Exceptional organization and time management skills; ability to thrive under pressure and meet tight deadlines in a high-volume environment.

Compensation & Benefits

• Salary: $90,000 – $95,000 per year
• Bonus: Performance-based incentive program
• Retirement: 401(k) with a 4% company match
• Paid Time Off: 12 Vacation days + 5 Sick days annually
• Health & Wellness: Comprehensive Medical, Dental, and Vision coverage; HSA/FSA options; Life Insurance and LTD/STD.

Reasonable Accommodation: If you require assistance during the application or hiring process, please contact the Playtech People & Culture Team at USTalent@playtech.com.

Playtech is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees regardless of race, religion, gender identity, age, or disability.