Job Description

JOB TITLE: Operations Manager 

Role Objective: 

The Operations Manager is a critical member of the store leadership team accountable for bringing Alo’s operational strategy to life in the store. This individual is passionate about inventory management, labor planning and scheduling – all with a lens on driving an efficient and effective store operation. This role’s north star is pointed at ensuring that the store is customer-ready at all times.  

Operations Leader 

• Oversee and support execution of key operational processes  
• Investigate and root cause inventory accuracy issues, partnering with the Manager to escalate process or system gaps 
• Champion strong Operational standards for the salesfloor by leveraging business performance data 
• Support sell-through management by ensuring accuracy of inventory counts and coordinates labor hours to efficiently receive product deliveries 
• Support a safe work environment and efficient operation  

Business Leader  

• Represent the business in meetings and on conference calls, in partnership with General Manager 
• Review, Monitor and partner with General Manager to manage the budget, reporting and other business data; including metrics (e.g. Expenses, Sell-Thru) and inform planning processes (e.g., quarterly business review and sales planning) 
• Future planning workflow business needs to protect optimal performance 

People Leader 

• Ensure that the Operations team exudes Alo's mission and Guiding Principles to effectively communicate to our visitors who we are, what we do and why we do what we do 
• Leads a team through accountability, continuous coaching on a regular basis, development of talent, and elevating effective communication throughout the Operations team 
• Establish internal & external pipeline through succession planning and recruitment strategy 
• Writes an effective schedule that prioritizes the best business strategy, in partnership with the General Manager 

Business Partner 

• Oversees the execution of certain deliverables on the Alo Sales and Service Model, protecting operational efficiency 

• Collaborates and implement General/Store Manager’s vision and work cross-functionally with business partners, as directed, to support all-level organizational goals 
• Demonstrate an ability to navigate the organization with a balance of business need and brand culture 
   

Operations Manager Leadership Qualifications 

• 3-5 years of retail or related industry leadership experience  
• Working knowledge of MS Office (Word, Excel and Outlook)  
• Extraordinary interpersonal and communication skills, both verbal and written 
• Agile with the ability to handle multiple tasks in a changing environment 
• Highly Motivated by driving business in a fast-paced, innovative environment 
• Business owner mindset with an entrepreneurial spirit  
• Independent work ethic, time management skills, and personal accountability  
• Aligns with and embodies Alo’s Guiding Principles 

 
Operations Manager Schedule 

• The Operations Manager role is a full-time role with a 40-hour workweek (5 days) In an effort to build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to be available for opening, closing and weekend shifts. 

As an Equal Opportunity Employer, ALO Yoga does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. 

The Company’s Operations Manager base pay ranges from $55,000- $75,000/ year. Please also note, Operations Managers are eligible to participate in the Company’s Monthly Store Incentive bonus program, which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company’s total rewards package for retail employees. Other rewards may include: clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, Talkspace, and AloMoves. 

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