1️⃣ Manage, control, and motivate assigned team members to hit goals and boost performance, ensuring top-quality service. 💪
2️⃣ Monitor service levels in real time during shifts to keep everything running smoothly. 👀
3️⃣ Ensure promotional and marketing activities are on point with the right equipment, attire, and vibe, following company policies. 🎯
4️⃣ Track and summarize daily performance of your team based on management objectives. 📊
5️⃣ Lead monthly team meetings & 1:1 sessions to give clear, constructive feedback, share updates, and plan ahead. 🗣️
6️⃣ Support operations team members in their daily tasks whenever needed. 🤝
7️⃣ Spot career growth opportunities for your team and help them achieve their goals. 🚀
8️⃣ Motivate and inspire your team to create a positive, trust-based, and collaborative environment. 🌟
9️⃣ Participate in onboarding new hires and assess training needs for current staff. 🎓
🔟 Coach team members on communication skills to level up customer service. 💬

📚 Education: Ongoing or completed higher education.
🌍 Language Skills: Advanced English (you’ll interact with global teams!).
💻 Computer Skills: Experienced user level (MS Office, email, etc.).
🤝 Team-Building Knowledge: Understanding of team creation and bonding principles.
🔗 Networking Skills: Great cooperation abilities, conflict resolution, and capacity to work with people from diverse cultures and viewpoints.
🗣️ Communication Skills: Ability to clearly explain work-related issues, company rules, and procedures.
💬 Strong Argumentation: Excellent reasoning and persuasion skills.
⚡ Quick Thinking: Ability to react fast, identify root causes, and find solutions.
📈 Management Know-How: Practical understanding of management and monitoring principles.

📌 Important to Know

⏰ Work Schedule: Since our operation runs 24/7, this role requires rotating shifts.
🏢 Work Mode: We work on-site! You’ll be based at one of our two locations: Magdalena or Miraflores.