OVERVIEW:

As a Retail Operations Team Member at Gymshark's newly opened flagship store on Bond Street, New York City you'll be a true brand ambassador, embodying our culture and values in every interaction. Passionate about fitness and the Gymshark brand, you'll provide customers with expert product knowledge and exceptional service, ensuring they have an inspiring and empowering shopping experience. You’ll actively contribute to store operations, maintain a vibrant store environment, and work alongside your team.

PAY RANGE - The range is between $17.50-$19.00. The base pay offered is based on market, experience, and skills

WHAT YOU'LL BE DOING:

• Be a role model in product expertise, operational best practices, and brand representation, while training and sharing knowledge with the wider team.
• Assist in stock management, deliveries, and replenishment to ensure the store is always ready to serve customers and capitalise on sales opportunities. 
• Ensure the safety and well-being of both customers and team members, adhering to health, safety, and loss prevention protocols at all times. 
• Maintain a clean, organised, and welcoming space, addressing customer needs quickly and efficiently to uphold a seamless shopping experience. 
• Deliver an exceptional customer experience by welcoming every community member with enthusiasm, ensuring they feel valued and inspired. 
• Feedback and contribute to a culture of continuous learning, both individually and as part of the team.
• Embody Gymshark's culture and values in every interaction, passionately representing the brand and fostering a positive, inclusive community experience.

WHAT YOU'LL NEED:

• Retail Customer Service Excellence: Proven recent experience of working in a fast-paced retail store with the ability to engage with customers, understand their needs, and provide exceptional service to ensure a positive shopping experience. 
• Product Handling & Stock Management: Experience of assisting with inventory management, restocking shelves, and ensuring products are well-kept and properly displayed.
• Problem Solving: Ability to handle customer inquiries, complaints, or issues in a calm, professional manner while finding quick, effective solutions.
• Adaptability: Ability to adjust to changing store needs, from new product arrivals to shifts in customer traffic and seasonal demands.
• Attention to Detail: Experience of ensuring the store is tidy, products are well-organised, and stock is accurately managed to create a welcoming shopping environment.
• Team Collaboration: Ability to work as part of a team, supporting colleagues and working together to achieve store goals and deliver excellent service.
• Communication Skills: Clear, friendly, and effective communication with customers and team members to build rapport and share product information.
• Sales Goal Orientation – Motivated to meet individual and team sales targets, contributing to the overall success of the store. 
• Positive Attitude & Enthusiasm: Bringing energy, positivity, and a passion for fashion to every customer interaction and team collaboration
• Willingness to Learn about product, systems, processes, customer journey and our community.
• Aligned to and inspired by our brand values with a shared passion for community, wellness and fitness
• Commitment to working where and when the retail teams need you on weekends and bank holidays 
• Full eligibility to work in the US
• Ability to lift up to 50lb

BELONGING AT GYMSHARK.

Our mission is to be a place where everyone belongs. We’re an equal opportunities employer, and for us that means we always strive to be as inclusive as possible in all aspects of employment, right from your application. We’re committed to finding reasonable adjustments* for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. *If you’d like to request a reasonable adjustment please email retailtalent@gymshark.com.