Summary:

• Provide daily support for Mobile/Online research panels through email, phone, and other communication tools.

• Act as the primary point of contact for research participants, ensuring a high level of customer service.

• Assist in the development and enhancement of panelist communications, including emails, translations, and web content.

• Identify and escalate process improvement opportunities and potential risks related to panel management.

• Ensure compliance with market and legal requirements for panel operations.

• Work closely with local and international teams to ensure smooth panel operations.

• Other analogue functions

Job Responsibilities:

This role will be responsible for managing the Nielsen panels, maximizing new conversion and retention rate of panel size through inbound marketing and support communication.

• Bachelor Degree in Business/Marketing-related preferred

• 2+ years of experience in loyalty programs, customer engagement, or panel management, including recognition and retention strategies.

• Language: Fluent in English with excellent verbal and written communication skills.

• Technical Skills: Confident in using computers and office applications (Microsoft Office/Google Suite).

• Analytical Abilities: Strong attention to detail with the ability to identify patterns and trends in data.

• Interpersonal Skills: Friendly, open, and a strong team player with a customer-focused mindset.

• Initiative: Self-starter with the ability to work independently and proactively suggest improvements.

• Industry Knowledge: Interest in media, market research, and digital developments.

• Time Zone Flexibility: Willing to work in the Australian time zone (AEST).

Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @nielsen.com address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.