Part Time Customer Service Representative at Learfield

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Spokane, WA 99201

TicketsWest, a Paciolan company, is the premier ticketing solution powering the Spokane Arena, Spokane Convention Center, First Interstate Center for the Performing Arts, and Podium. Join the team at TicketsWest and be part of bringing hundreds of live events to life in Spokane!

Customer Care Representatives (CCR) interact with consumers over the phone as well as via email and web forms to facilitate pre and post event consumer inquiries and ticket sales. CCRs are also responsible for handling daily fulfilment operations to print, stuff, and send ticket orders to consumers via USPS and Express delivery.

RATE: $20/hour

JOB RESPONSIBILITIES:

Facilitate ticket sales and pre/post-purchase consumer service inquiries at the box office, via the phone room, and via written communication including responding to customer emails and web form submissions.
Answer inbound calls to the box office
Facilitate daily fulfilment operations for all Paciolan fulfilment clients
Provide excellent written and verbal customer service to clients and consumers
Other duties as assigned

KNOWLEDGE, SKILLS and ABILITIES:

Excellent customer service skills
Excellent verbal and written communication skills
Strong organizational skills, with a focus on accuracy and attention to detail
Basic knowledge of computerized ticketing
Experience with Microsoft Office Products
Money handling experience
Ability to connect honestly and openly with guests and your team.
Ability to develop effective working relationships with fellow associates, managers, outside representatives and agencies.
You will occasionally have to assist unhappy consumers; you must be able to handle these interactions professionally, courteously, and tactfully

LICENSES OR CERTIFICATES REQUIRED:

High School education required
Event Box Office or customer service experience in a fast-paced and dynamic environment strongly preferred.

DEGREE OF SUPERVISION:

Moderate – Candidate is expected to be strongly self-motivated.

SUPERVISION EXERCISED: None

The approximate base pay range for this position is $20.00 per hour. Please note that the pay range provided is a good faith estimate for the position at the time of posting.. Actual compensation may vary based on factors including but not limited to job-related knowledge, skills, and experience as well as geographic location.

Learfield is the leading media and technology services company in intercollegiate athletics. The company unlocks the value of college sports for brands and fans through an omnichannel platform with innovative content and commerce solutions for fan engagement. Headquartered in Plano, Texas, the company has long had the privilege of being an advocate for intercollegiate athletics and the student-athlete experience. Our suite of services includes licensing and multimedia sponsorship management; publishing, audio, digital and social media; data analytics; ticketing, ticket sales and professional concessions expertise; branding; and campus-wide business and sponsorship development.

Our people-first culture is the foundation of our business and is reflective of our approach to building meaningful relationships with our employees, partners, and fans. The company strives each day to deliver the mission statement and embody the core values that make Learfield an exciting place to work.

Our Mission

Powering the connection of fans to the brands and experiences they love.

Our Core Values

Build Trust | Be Fans of One Another | Power Tomorrow | Create & Connect Communities | Have Fun

Learfield offers a full spectrum of benefits for eligible employees including Medical, Dental, Vision, Health Savings Account, Life Insurance and Other Insurance Plans, Flexible Paid Time Off (including Parental Leave), Paid Holidays, 401(k), and Short/Long Term Disability.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. Learfield is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity.

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Estimated Salary range:

Our salary intelligence, powered by our AI algorithms, has calculated an estimated range for this position between $24,000 - $30,000 . Please note that the actual salary for this position may vary, as it is dependent on various factors including but not limited to experience, location, and market dynamics.

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