Patient Support (Customer Service) Senior Lead at Blink Health

Read by 48 job seekers.

Pittsburgh, PA

Company Overview:

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.

BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock.

We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!

This is a full-time, on-site position based in our Pittsburgh (Robinson Twp.) office.

Manage a growing team of Patient/Customer Support Specialists, ensuring operational excellence and adherence to SLAs. You will play a critical role in overseeing day-to-day operations, analyzing performance data, optimizing workflows, and driving continuous improvement initiatives.

Review and analyze team and individual performance data to meet and exceed structured performance targets.
Monitor and manage queues, backlogs, and workflows, making necessary tradeoffs to maintain optimal performance.
Collaborate with cross-functional stakeholders to implement company and department initiatives. Drive operational improvements and productivity gains that support business objectives and team growth.
Utilize customer insights and your expertise to identify workflow and process improvements to enhance the overall customer experience.
Leverage your business expertise and judgment to resolve complex and ambiguous escalations, ensuring customer satisfaction.
Foster a collaborative, cohesive, and enjoyable team dynamic, promoting professional growth and a positive work culture.

Requirements:

Bachelor’s Degree in Communication, Business Administration, or equivalent field or experience.
3+ years of leadership experience in a fast-paced environment, preferably in call center/ customer support.
2+ years of experience in customer service, healthcare, pharmacy, or other relevant areas.
Proven ability to lead, mentor, and provide critical and timely feedback and coaching to team members and business partners.
Ability to analyze and leverage data to make informed decisions independently.
Strong problem solving-skills, especially when working with ambiguous information.
High level of precision and organization, with a knack for attention to detail.
Confident, patient, respectful, and a clear communicator, able to convey information effectively across various levels of the organization.
Bilingual in Spanish is a significant plus, with the ability to effectively communicate with Spanish-speaking customers and team members.

Why Join Us:

It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.

We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Estimated Salary range:

Our salary intelligence, powered by our AI algorithms, has calculated an estimated range for this position between $70,000 - $90,000 . Please note that the actual salary for this position may vary, as it is dependent on various factors including but not limited to experience, location, and market dynamics.

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