Own the end-to-end payroll and pension processes, ensuring legislative compliance, data accuracy and the production of insightful reporting for Finance approval.

Leverage AI tools, such as Claude and CoWork, to streamline People processes, automate workflows and improve operational efficiency.

Maintain robust, audit-ready documentation, controls and governance processes, with particular focus on CQC compliance, ISO 27001 and internal policy requirements.

Build strong partnerships with external providers, proactively managing supplier relationships, contracts, service quality and value for money.

Own sponsorship administration, ensuring ongoing compliance with UKVI requirements while proactively identifying and mitigating people-related risks.

Develop and maintain people analytics and dashboards that provide meaningful insights and support data-driven decision-making across the business.

Partner closely with the wider People team to deliver cross-functional initiatives and continuously improve the employee experience.

Administer employee share option schemes, ensuring accurate record-keeping, timely grants and effective coordination with Finance and Legal.

Build trusted relationships with key internal stakeholders, including Finance, IT, Legal and Governance to ensure operational excellence and alignment across the business.

Strong knowledge of UK employment law and HR best practice, with the confidence to provide pragmatic, commercial advice.

Proven experience in People Operations, including ownership of governance, compliance and audit activities. Experience within a regulated environment is advantageous, although CQC experience is not essential.

Experience working in a fast-paced, high-growth business, with the ability to adapt and prioritise in a changing environment.

Experience owning and optimising an HRIS, with a passion for improving processes and automating manual workflows. Experience with HiBob is highly desirable.

Highly data-driven, with the ability to analyse people data, produce meaningful insights and use reporting to inform decision-making.

Excellent communication and stakeholder management skills, with high emotional intelligence and sound judgement.

Experience managing employee benefits and share option schemes, with a strong understanding of operational excellence and attention to detail.