The Workplace IT Support Analyst, L1, is a key member of Versant Media’s Enterprise IT Operations
group, serving as the first point of contact for employees and partners requiring IT support. This role
aids both in-person (onsite), and through the help line, resolving a high percentage of issues at first
contact. Success in this position requires strong technical expertise, proactive problem-solving skills,
and a commitment to delivering exceptional customer service.

The Analyst will handle a wide range of support requests across the Versant IT landscape, escalating
complex issues when necessary while maintaining ownership and communication. This is a hands-on,
customer-facing role where professionalism, responsiveness, and technical agility are essential to
exceeding service expectations.

KEY RESPONSIBILITIES:

• Provide support to customers via Phone, Chat, In Person, (Onsite and TechBar)
• Break Fix support for IT issues
• Fulfill or triage customer requests
• Deliver exceptional customer service
• Understand Team targets and deliver to them
• Someone who genuinely puts their customer first
• A team player who acts in the interest of all
• A passionate and motivated individual