Job Overview

The Personal Training Manager (PTM) is the business leader of the department. He/she creates and supports team culture to drive operational excellence and deliver a superior member experience. Personal Training Managers are goal oriented, results driven, eager to interact with members, and excited to develop and manage a team of high performing talent. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

Business Leader:

• Business management of the trainers including monthly PDMs, monthly projections, PT calendar management, lead and client communication, and oversight of trainers delivering complimentary services
• Conduct timely and relevant business management meetings to support trainer development
• Accountability of team’s business deliverables by setting targets, following up, providing feedback and support for progress
• Collaborate with Membership Advisors for PT Sales take overs
• Assume Manager On Duty responsibilities in the absence of the GM/AGM

Operational Management:

• Lead the operational and sales components of New Hire Onboarding
• PT business and sales coaching
• Utilize scheduling tool to create floor schedule and manage the team’s ability to deliver service on the floor
• Generate PT Sales leads, schedule lead generation activities, and support trainer development to build a successful business
• Set goals in support of in club special events, and execute the proper follow up post event
• Produce and host monthly PT department forum
• Implement and execute all operational SOPs including administrative duties associated with client outreach and staff accountabilities.
• Support trainers through financial planning as it relates to the compensation plan

KPI Management

• Achieve monthly and annual department financial goals
• Proactively address business trends in fitness assessment conversions, client attrition and client training frequency
• Performance management of all trainers and coaches

Client Relationship Management

• Communication with potential leads and all clients
• Client coverage and sharing across all tiers
• Management of all client pipelines, inclusive of new members
• Clearly outline the pipeline responsibilities in partnership with the second Manager on staff (where applicable), and with the oversight of PT senior leadership.
• Scheduling of new member assessments, inclusive of Tier X Assessments where offered

Leader of Team Culture

• Collaborate with all departments of the club to achieve interdepartmental synergy
• Manage optimal staffing targets to meet the needs of the business, which includes the interview and hiring process
• Behavior and performance management of trainers in order to maintain a high-quality team to uphold the brand standards and expectations of their role.
• Establish and maintain friendliness and service standards for trainers in their interactions with members and club staff.
• Identify, collaborate, and align on key talent to advance trainer careers (MIT, Tier X, MIs)