Lead onboarding and role-based training programs across all Pharmacy Operations functions.

Develop, maintain, and deliver instructor-led, hands-on, virtual, and LMS-based training programs.

Partner with cross-functional SMEs to develop and maintain standardized training materials that align with operational processes, SOPs, and regulatory requirements.

Coordinate training associated with new products, equipment, process improvements, and SOP updates.

Establish and maintain role-based learning paths, competency assessments, training matrices, and employee qualification records.

Monitor training completion, competency, compliance, and training effectiveness using established metrics and reporting tools.

Identify retraining opportunities through quality events, audits, process changes, operational metrics, and leadership feedback.

Collaborate closely with Pharmacy Operations, Compounding, Quality, Compliance, Supply Chain, Product Development, Operational Excellence, and Workforce Management to ensure consistent training and workforce readiness across all Pharmacy Operations locations.

3+ years of experience in pharmacy operations, healthcare, manufacturing, laboratory operations, or another regulated environment.

Experience developing and delivering operational training programs in a fast-paced environment.

Demonstrated ability to build training materials, facilitate learning, and manage employee competency programs.

Strong project management, organization, and communication skills with the ability to manage multiple priorities.

Experience partnering with cross-functional teams to implement process improvements and operational initiatives.

Experience using Learning Management Systems (LMS) and Microsoft Office applications.

Knowledge of quality systems, regulatory requirements, and standardized work practices is preferred.

A collaborative mindset with a passion for developing people, driving continuous improvement, and building scalable training programs.