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Keywords Studios is hiring a

Player Support Agent (non-voice)

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Pasig, Philippines
Posted a year ago
1131 views

Job Description

*New hires are required to report onsite during the onboarding and training period then transition into a WFH setup. However, please note that all team members are expected to report on site based on business needs (client visits, company events, project-specific needs, etc.)

  • Provide customer service support via non-voice, email support & ticketing for gaming accounts.
  • Deliver timely, accurate and respectful answers to customers’ questions and issues.
  • Utilize the internal ticketing system to log all requests and activities.
  • Take ownership of Customer Service incidents and work to successfully resolve them.
  • Escalate issues as needed.
  • Other duties assigned.

Requirements

  • Excellent written communication skills
  • Experience in a customer support environment
  • Preferably with customer service experience in a BPO setting
  • Gaming background is a plus
  • Amenable to work on a shifting schedule
  • Willing to work on-site based on business needs

Benefits

Non-taxable Allowances

Paid Time Offs

HMO and Life Insurance

Overtime/Holiday/Rest Day Premiums

Role Information: EN

Studio: Keywords Studios

Location: Asia Pacific, Philippines

Area of Work: Player Engagement

Service: Engage

Employment Type: Permanent

Working Pattern: Full Time, Remote

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