Role: Private Client Specialist

OVERVIEW
The Client Specialist is the face of ALO’s premium handbag collections, delivering an elevated client experience that reflects ALO’s wellness and lifestyle ethos. This role combines deep product knowledge, luxury service, and relationship-driven selling to create a high-touch, immersive shopping environment. More than a sales role, the Luxury Handbag Specialist builds long-term client relationships, converts walk-in traffic into loyal ambassadors, and represents ALO’s luxury promise with expertise and passion.

SALES & CLIENT EXPERIENCE

• Create energy, excitement, and desire around ALO’s handbags and premium collections, converting walk-in traffic into loyal clients.
• Deliver personalized service tailored to each client’s lifestyle and preferences, consistently exceeding expectations.
• Achieve individual and team sales objectives by driving storytelling, product education, expert knowledge of luxury handbag collection, materials, and confident styling recommendations.
• Advise clients across ALO’s full lifestyle assortment—handbags, apparel, and accessories—to complete the luxury styling experience.
• Represent ALO’s heritage of mindful movement and wellness through elevated service and presence.

CLIENTELING & RELATIONSHIP BUILDING

• Build and maintain a loyal client base by leveraging ALO’s clienteling tools through thoughtful outreach, consistent follow-up, and personalized appointments—deepening relationships, driving sales growth, and maximizing lifetime customer value.
• Schedule and host private styling sessions, special experiences, and curated client events.
• Track client preferences and purchase history to anticipate future needs and recommend products proactively.
• Provide aftercare support by assisting with handbag care, repairs, or service needs, ensuring a seamless luxury experience post-purchase.

VISUAL & BRAND PRESENTATION

• Uphold luxury visual merchandising standards, including handbag wall zoning and seasonal styling guides.
• Represent ALO’s studio-to-street ethos by wearing and showcasing ALO’s wardrobe, demonstrating the brand’s luxury, wellness, performance, and fashion perspective.
• Ensure product displays are pristine, inspiring, and aligned with ALO’s luxury positioning.

OPERATIONAL EXCELLENCE

• Support backend operations including inventory management, BISSO optimization, and stock replenishment.
• Protect operational efficiency by following ALO’s operational standards and contributing to a safe, organized, and professional environment.

TEAM COLLABORATION

• Act as a role model for luxury service and selling behaviors, inspiring peers with ALO’s luxury approach.
• Partner with Store Experience, Education, and Visual teams to continuously elevate the in-store journey.
• Share expertise with teammates, supporting collective goals and contributing to a culture of inclusion and connection.

QUALIFICATIONS

• 3+ years of luxury retail or specialty sales experience with proven clienteling success.
• Strong knowledge of fashion and luxury styling, with ability to inspire clients and complete looks.
• Foreign language skills preferred, but not required, to support international clientele.
• Exceptional interpersonal and communication skills, both verbal and written.
• Service-minded, collaborative, and energized by building meaningful client relationships.
• Agile and adaptable in a dynamic, client-focused environment.
• Ability to lift, push, carry, or otherwise move up to 25 pounds.
• Ability to stand and move for an entire shift.

SCHEDULE
To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to be available for opening, closing, and weekend shifts. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January).

EQUAL EMPLOYMENT OPPORTUNITY
As an Equal Opportunity Employer, Alo Yoga does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law.

JUST SOME OF THE PERKS

• Generous employee discount for Bella+Canvas, ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental, and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• 401K with company matching (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries

COMPENSATION
The Company’s Luxury Handbag Specialist base pay ranges from $27.00 – $32.00/hr. Please also note, Luxury Handbag Specialists are eligible to participate in the Company’s Monthly Store Incentive bonus program, which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company’s total rewards package for retail employees. Other rewards may include: clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, Mental Health, and ALO Wellness Club.

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