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Own the local product strategy, representing the needs of the Australian market and influencing global product priorities through customer insights, commercial opportunities, and market trends
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Develop a deep understanding of sophisticated trader and institutional customer workflows, trading strategies, pain points, and unmet needs to identify opportunities to improve customer experience, adoption, retention, and product engagement
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Partner directly with customers and internal stakeholders to understand complex use cases, identify product gaps, and represent the voice of the customer throughout product discussions
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Design practical customer solutions using the existing OKX product suite, and where required, translate customer requirements into clear product requirements, business cases, and feature proposals for global Product teams
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Own and drive local management of product and feature launches, including go-to-market planning, internal enablement, customer communications, and post-launch performance analysis
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Develop clear product positioning, messaging, educational content, and launch communications that help customers better understand and adopt our products
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Act as the primary liaison between Australian teams and global Product & Engineering teams for product feedback, operational issues, launch readiness, roadmap discussions, and feature prioritisation
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Work closely with Growth and Marketing teams to drive stronger adoption and engagement across existing products and features, ensuring customers clearly understand and realise the value of the OKX ecosystem
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Lead the local Product & Strategy function, setting priorities across product strategy, customer discovery, growth initiatives, and strategic projects while developing and supporting team members
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Work cross-functionally with Operations, Marketing, Compliance, Legal, Product, Engineering, Risk, Business Development, and Customer Support teams to ensure products are commercially effective, operationally scalable, and aligned to customer needs
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6+ years' experience in Product Strategy, Product Management, Solutions Consulting, Strategy, or related roles within cryptocurrency, fintech, trading platforms, capital markets, or financial services
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Strong product thinking, commercial acumen, and customer empathy, with the ability to balance customer needs, technical constraints, and business outcomes
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Deep understanding of crypto and financial markets, trading products, and customer workflows, with the ability to engage credibly with sophisticated traders and institutional customers
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Demonstrated ability to translate complex customer requirements into practical product solutions, detailed product requirements, and compelling business cases
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Experience influencing product roadmaps and working effectively with Product and Engineering teams, without necessarily owning technical delivery
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Excellent written and verbal communication skills, with the ability to communicate effectively with customers, executives, and technical stakeholders
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Strong strategic thinking and analytical problem-solving skills, with the ability to use data, customer insights, and commercial reasoning to influence decision-making
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Proven ability to lead cross-functional initiatives and influence stakeholders without direct authority
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Experience leading, mentoring, or developing high-performing teams is highly desirable
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Highly proactive and comfortable operating in ambiguous, fast-changing environments with significant cross-functional collaboration
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A genuine passion for understanding customer behaviour and building products that create meaningful value for sophisticated traders and institutional customers
