Who We Are

About the Opportunity

What You’ll Be Doing

• Partner with the local business and global Product teams to shape local product strategy and advocate for market-specific opportunities, customer needs, and commercial priorities
• Develop a deep understanding of customer behaviours, pain points, motivations, and unmet needs, using those insights to improve customer experience, adoption, retention, and overall product engagement
• Champion the voice of the customer internally, helping identify opportunities to simplify, educate, delight, and differentiate the OKX experience in Australia
• Translate customer feedback, operational insights, market trends, and business objectives into clear product recommendations and actionable initiatives
• Own and drive local execution of product and feature launches, including go-to-market planning, internal enablement, customer communications, and post-launch performance analysis
• Develop clear product positioning, messaging, educational content, and launch communications that help customers better understand and adopt our products
• Act as the central coordination point between local teams and global Product & Engineering teams for product feedback, operational issues, launch readiness, and prioritisation discussions
• Work closely with Growth and Marketing teams to drive stronger adoption and engagement across existing products and features, ensuring customers clearly understand and realise the value of the OKX ecosystem
• Work cross-functionally with Operations, Marketing, Compliance, Legal, Product, and Customer Support teams to ensure products are commercially effective, operationally scalable, and aligned to customer needs

What We Look For In You

• Strong commercial thinking and customer empathy, with the ability to balance user experience, operational realities, and business outcomes
• Excellent written and verbal communication skills, with the ability to simplify complex products and concepts into clear messaging
• Experience working in fintech, crypto, trading platforms, payments, or other fast-moving technology environments
• Strong understanding of customer journeys, product adoption, and go-to-market execution
• Highly proactive and comfortable operating in ambiguous, fast-changing environments with significant cross-functional collaboration
• Ability to influence stakeholders and drive outcomes across teams without direct authority
• Strong analytical and problem-solving skills, with the ability to use data and customer insights to support decision-making
• A genuine interest in understanding customer behaviour and improving how people experience and engage with digital products

Perks & Benefits

• Competitive total compensation package
• L&D programs and Education subsidy for employees' growth and development
• Various team building programs and company events
• Wellness and meal allowances
• Comprehensive healthcare schemes for employees and dependants
• More that we love to tell you along the process!