Product Manager (Payments) at Kaizen Gaming

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We are Kaizen Gaming

Kaizen Gaming is the leading GameTech company in Greece and one of the fastest-growing in the world, operating in 16 markets with 2 brands, Betano & Stoiximan.

We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.

We are a diverse team of more than 2.500 Kaizeners, from 40+ nationalities spreading across 3 continents. Our #oneteam is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices. Here, there’ll be no average day for you. Ready to press play on potential?

Let's start with the role

As a Product Manager for Payments in Kaizen (being part of the Account & Payments vertical), your primary responsibility is to design, develop, and manage the payment features that enhance the player experience and drive engagement. You will work closely with internal and external teams to create and optimize the overall offering that attract and retain customers while ensuring compliance with relevant regulations. The Product Manager, Payments reports to the Head of Product, Payments.

As a Product Manager, Payments, you will:

Develop a strategic vision for Payments product offering in the assigned markets, setting clear goals and objectives.
Along with the Head of Product and the rest of Product Managers, create and manage a product roadmap that aligns with the company's business goals and customer needs.
Lead the conceptualization and development of new payment features, considering the needs and preferences of the target audience.
Conduct market research in both gaming and fintech industry to stay updated on the industry trends, the competitor offerings, and the customer/player behavior.
Use data-driven insights to optimize payments offering towards customer satisfaction maximization.
Collect and analyze customer feedback to continually improve payments product offering and resolve issues.
Use customer insights to inform product decisions.
Establish & monitor key performance indicators (KPIs) to measure the success of payments offering; make data-driven adjustments as necessary.
Stay informed about gambling regulations related to payments so you ensure that the latter fully comply with market requirements.
Communicate the product's strategy, progress, and results to internal and external stakeholders.
Prioritize, align and enable the team to deliver high quality in a timely manner.
Remove impediments that prevent teams from reaching their goals.
Foster a culture of continuous employee growth, thus guaranteeing high retention and engagement.
Be responsible for staffing the team by prioritizing the needs, identifying potential risks and being actively involved in the hiring process.
Provide operational direction for information systems and technology.

What you’ll bring

Our ideal future co-worker is a strong team player, promotes transparency and cooperation with an agile mindset and has a strong sense of ownership. We expect you to have:

Strong experience with a successful track record in product management, utilizing best practices, tools and techniques;
In-depth understanding of product management lifecycle, agile and lean methodologies;
Gaming experience (from the side of either the operator or the payment provider) is the most important nice-to-have;
Exposure to the betting industry and/or payments-related field will be a big plus;
Strong analytical skills and ability to use data to inform product decisions;
Ability to lead and influence others and to build strong relationships;
Excellent communication, interpersonal and presentation skills;
Proficient in English.

Kaizen Gaming Perks