Let's start with the role

Our Customer Account & Services team is the backbone of our operation, handling core functions like registration, verification, and communication. As a Product Manager for our Chatbot (Virtual Assistant), you'll join our dedicated product squad and take complete ownership of the Virtual Assistant product, from market research to customer experience optimization.

• Become the Chatbot Visionary: Develop a strategic roadmap for the Chatbot, setting clear goals and objectives that align with the company's vision and customer needs.
• Craft the Chatbot Experience: Lead the conceptualization and development of new features, ensuring they're localized for each market we serve.
• Stay Ahead of the Game: Conduct market research to understand industry trends and competitor offerings. Leverage data insights to optimize chatbot features and workflows for maximum customer satisfaction.
• Listen & Learn: Gather and analyze customer feedback to continuously improve the Chatbot experience and resolve issues. Use these insights to inform product decisions going forward.
• Measure for Success: Define key performance indicators (KPIs) to track the effectiveness of chatbot features. Monitor these KPIs closely and make data-driven adjustments as needed to optimize performance.
• Champion Collaboration: Communicate the product's strategy, progress, and results clearly to both internal and external stakeholders.

What you’ll bring:

We're looking for an ambitious and results-oriented product leader who thrives in fast-paced environments. You're eager to take complete ownership of the Chatbot product, from market research to customer feedback and budget management.  Your ideal experience includes:

• 3+ years in a product role within a consumer internet business, or in a high-velocity, high-growth product or business unit.
• 2+ years of demonstrated experience working with chatbots, conversational AI or relevant AI products.
• Strong analytical skills and the ability to use data to inform product decisions.
• Experience working in an agile environment closely with technology and design teams. 
• Good understanding of technologies used to drive the best product experiences. 
• Fluency in English and strong presentation skills.