Product Manager, Salesforce at Peloton

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ABOUT THE ROLE

Peloton’s Salesforce Team in the Peloton New York City headquarters is seeking a Senior Product Manager passionate about enhancing the sales and customer experience through technology and eager to make a meaningful impact within a dynamic and innovative company like Peloton. The product manager will lead the development of the technology roadmap for our sales technology organization, focusing on delivering exceptional customer service and sales enablement. In this role, you'll identify opportunities to improve our Salesforce technology stack, partner closely with cross-functional teams, and leverage your expertise to recommend changes that reduce friction points for our valued Peloton Members and internal employees. With a strong emphasis on collaboration and data-driven decision-making, you'll be at the forefront of creating a seamless member experience while working in a fast-paced and rewarding environment.

This role offers a unique opportunity to join the evolving Enterprise Technology organization at a global, result-oriented, fast-growing company. The ideal profile calls for a flexible and well-rounded individual who is self-motivated, detail-oriented, collaborative, and highly skilled at translating business pain points into a robust roadmap and operating with a bias for action. Lastly, the ideal candidate should deeply understand Salesforce Sales and Service Cloud and other vendors that commonly connect to Salesforce, such as Contact Center Technology and Chat Systems.

YOUR DAILY IMPACT AT PELOTON

Build and maintain strong relationships with sales and customer support leadership, effectively communicating the vision and strategic direction for the CRM platform to ensure alignment and support from key stakeholders.
Create and execute a roadmap for ongoing Salesforce platform improvements that will reduce Member friction, increase member satisfaction, and increase sales.
Collaborate on Request for Proposals (RFPs) to represent Enterprise Technology requirements for new and existing systems.
Gather input and feedback from relevant cross-functional partners and leverage data analysis to support decision-making.
Identify opportunities for consolidation and integration to optimize efficiency.

YOU BRING TO PELOTON

Bachelor's degree in Business, Information Technology, Computer Science, or related field.
Salesforce Certifications are highly preferred
6+ years of experience in product management
3+ Years of Salesforce-related experience
Strong understanding of either Sales or Customer support processes and best practices.
Excellent problem-solving skills and the ability to analyze data to drive decision-making.
Exceptional communication and interpersonal skills for collaborating with cross-functional teams.
Strong organizational skills and the ability to work in a fast-paced, dynamic environment.
Management of full development life cycles in an agile environment for software applications using tools such as Visio and JIRA is highly desired.
Intermediate skills in general office systems, equipment, and applications to support business needs (e.g., Google Docs, Sheets, Slides, Project Management systems, etc.).

#LI-TP1

#LI-Hybrid

The base salary range represents the low and high end of the anticipated salary range for this position based at our New York City headquarters. The actual base salary offered for this position will depend on numerous factors including individual performance, business objectives, and if the location for the job changes. Our base salary is just one component of Peloton’s competitive total rewards strategy that also includes annual equity awards and an Employee Stock Purchase Plan as well as other region-specific health and welfare benefits.

As an organization, one of our top priorities is to maintain the health and wellbeing for our employees and their family. To achieve this goal, we offer robust and comprehensive benefits including:

- Medical, dental and vision insurance

- Generous paid time off policy

- Short-term and long-term disability

- Access to mental health services

- 401k, tuition reimbursement and student loan paydown plans

- Employee Stock Purchase Plan

- Fertility and adoption support and up to 18 weeks of paid parental leave

- Child care and family care discounts

- Free access to Peloton Digital App and apparel and product discounts

- Commuter benefits and Citi Bike Discount

- Pet insurance and so much more!

Base Salary Range

$150,809—$203,591 USD

ABOUT PELOTON:

Peloton (NASDAQ: PTON), provides Members with expert instruction, and world class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton brings together immersive classes, cutting-edge technology and hardware, and the Peloton App with multiple tiers to personalize the Peloton experience [with or without equipment]. Founded in 2012 and headquartered in New York City, Peloton has millions of Members across the US, UK, Canada, Germany, Australia, and Austria. For more information, visit www.onepeloton.com.

At Peloton, we motivate the world to live better. “Together We Go Far” means that we are greater than the sum of our parts, stronger collectively when each one of us is at our best. By combining hardware, software, content, retail, apparel, manufacturing, Member support, and so much more, we deliver an exhilarating fitness experience that unlocks our members' greatness. Join our team to unlock yours.

Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or any other protected characteristic as established by applicable law. This policy of equal employment opportunity applies to all practices and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment. If you would like to request any accommodations from application through to interview, please email: applicantaccommodations@onepeloton.com

Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted here on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an @onepeloton.com email address.

If you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Peloton, please email applicantaccommodations@onepeloton.com before taking any further action in relation to the correspondence.

Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.

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