Product Specialist - Customer Account at Kaizen Gaming

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We are Kaizen Gaming

Kaizen Gaming is the leading GameTech company in Greece and one of the fastest-growing in the world, operating in 13 markets with 2 brands, Betano & Stoiximan.

We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.

We are a diverse team of more than 2.200 Kaizeners, from 40+ nationalities spreading across 3 continents. Our #oneteam is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices. Here, there’ll be no average day for you. Ready to press play on potential?

Let's start with the role

The Customer Account & Services team is responsible for core functions such as registration, account verification, and more. The Customer Account Product Specialist role is part of this team, supporting the end-to-end product delivery and managing all operational aspects.

As a Product specialist in Customer Account, you will:

Conduct market research, map competition and highlight best practices.
Collaborate with relevant internal teams (i.e. Business Intelligence, Customer Experience, Marketing Performance and others) to collect data and monitor key performance indicators.
Identify customer pain points and opportunities, promote product optimizations and support internal experimentation and CX activities (where applicable).
Gather requirements for new markets and create Product Requirements Documents (PRDs).
Work with internal stakeholders (e.g. Commercial, Legal, Finance etc) to ensure that the right product gets delivered at the agreed quality and time.

What you’ll bring

An ideal candidate for this role aspires to work in a fast-paced product environment and is passionate about enhancing our product offering and creating an exceptional customer experience.

More specifically, we are looking for a professional with:

2+ years in a product role within a consumer internet business, or in a high-velocity, high-growth product or business unit.
Demonstrated experience in analyzing various sources of data and writing product requirements.
Well-versed in translating stakeholder requirements into executable products and working with a wide range of teams.
Experience working closely with technology and design teams and good understanding of technologies used to drive the best product experiences.
Strong attention to detail, expert-level organization and communication skills.

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