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Mumbai, India

At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embark on a new initiative, explore a fresh approach, and take license to think big, so we can all continuously improve. We enable your best to power our future.

Job Purpose:

In Service Operation Support, the successful candidate will be responsible for ensuring reliable and on-time product data delivery, and supporting the overall operation of the SOS group.

Job Description

Resolving or escalating issues from submission/detection to fulfillment/resolution. You will be working a rotating schedule (including on-call shifts) within your team, and your primary duties include proactive and reactive service monitoring, technical triaging, incident management, and providing status updates and communications to management as required. This candidate should have a passion for automation and quality; An understanding of the interaction between Legacy and Current Systems, On-Premises and Cloud; and most importantly: the desire to constantly make things better. Other responsibilities would include:

Roles & Responsibilities

Identifying common issues and working toward long term solutions.

Excellent problem solving/analytical skills.

Maintaining & monitoring production applications and systems.

Internal documentation.

Working closely with management, DevOps, and Engineering teams to execute on tasks.

Work on defined SLA’s to make sure that our client receives the best of the services.

Identifying opportunities for process improvement.

Must be able to manage and prioritize multiple work requirements.

Ability to work independently and in a team environment.

On-Call duties as required.

Required Skills