At Commure, we're building the AI Operating System for healthcare, the foundation that defines how care is delivered, documented, and financed. Our platform spans the full care journey: Ambient AI and Dictation eliminating documentation burden at the point of care, intelligent Agents automating patient and revenue workflows, and autonomous RCM processing billions in claims, all on a single AI-native platform integrated with 60+ EHRs.

Healthcare carries a $1 trillion administrative burden and we're at the center of transforming it. Today, 500,000+ clinicians across 500+ healthcare organizations nationwide trust Commure to handle $25B+ in annual claims and support over 200 million patient interactions. Our latest $70M raise at a $7B valuation reflects the confidence the market has placed in this mission.

Our team works directly alongside clinicians, not through layers of process, which means the gap between what you build and its impact on patient care is immediate. We move fast, deploy daily, and take full ownership from early thinking to production. If you're energized by hard problems, high stakes, and a team that holds itself to a high bar, you'll find your people here.

The future of healthcare is being built right now. Come deliver this transformation.

About the Role

The Implementation Project Manager will play a critical role in delivering a seamless Scribe implementation experience for our healthcare customers. Partnering with cross-functional teams and customer stakeholders, you will lead implementation projects, manage timelines, and drive the successful deployment of our AI medical scribe product.

This full-time position requires working 5 days a week in our Mountain View, CA office and will involve up to 30% travel for on-site client engagement.

What You'll Do

• Lead end-to-end implementation projects, from contract close to go-live, ensuring timelines, milestones, and deliverables are met.

• Develop and maintain detailed project plans, status updates, and risk mitigation strategies.

• Own and track the success of the implementation via OKRs, such as % of on-time launches and % of WAUs

• Act as the primary point of contact for customer stakeholders, including clinicians, IT teams, and administrators, during the implementation process.

• Partner with internal teams (Product, Engineering, Sales) to address customer needs and feedback effectively.

• Oversee system configuration, integration, and testing, ensuring alignment with customer workflows and technical environments

• Deliver customized training sessions for end-users, ensuring early adoption of Scribe

• Gather feedback during the implementation phase to identify areas for process improvement

• Work closely with the product team to share insights for future product enhancements

• Proactively identify and mitigate project risks, owning the outcomes and escalating effectively to leadership and internal teams

• Create and maintain implementation documentation, best practices, and process improvements

• Collaborate with Product and Engineering teams to resolve technical issues during implementation

• Drive continuous improvement of implementation processes based on metrics and feedback

• Contribute to the design and implementation of systems and processes that facilitate scalability and efficiency.

• Mentor junior team members and facilitate knowledge sharing across the organization

What You Have

• Bachelor's degree in Healthcare Administration, Business, Mathematics, Biology, or related technical field

• 3-5+ years of experience in SaaS implementation, project management, or related roles, preferably in the healthcare industry.

• Strong understanding of healthcare workflows and EHR systems.

• Exceptional organizational skills with the ability to manage multiple projects simultaneously and prioritize effectively

• Technical proficiency, including experience with data analysis and API integrations.

• Excellent written and verbal communication skills

• Experience managing internal and external stakeholders and the ability to influence without authority

• Ability to navigate complex challenges, analyze root causes, and deliver practical solutions that benefit both the customers and the company.

• Proactive mindset with a focus on driving results and resolving issues without unnecessary delays

• Familiarity with AI-driven solutions or medical documentation workflows is a strong plus.

• Proficiency in Retool or SQL is a plus

• PMP or other project management certifications are a plus

• Experience in prompt engineering is a bonus

• Ability to travel up to 30% for on-site client engagement

Please be aware that all official communication from us will come exclusively from email addresses ending in @getathelas.com, @commure.com or @augmedix.com. Any emails from other domains are not affiliated with our organization.

Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.