Job Description

As part of the Revenue Department, you will be working directly with the Senior Project Delivery Managers in supporting our corporate clients in effectively implementing Intellect as their mental health benefits solution. In this role, you're excited by engaging with clients, using data to drive insights into actions, and delivering results.

This role will be a great fit for you if you are a doer, who is passionate about making a difference in the mental health space, enjoys the complexity of the client experience and has the ability to take an ambiguous task and solve it.

• Develop an understanding of the metrics that drive Client Success, manage client metrics, and communicate data-driven recommendations to guide execution of goals
• Provide project management and manage day-to-day operations tasks (e.g., reporting, analysis)
• Collaborate with cross-functional teams (commercial, marketing, product, tech, operations, clinical) to implement process improvements
• Directly contribute to projects and drive continuous process and workflow improvements.
• Design and implement custom strategy and journey orchestration in the rollout and implementation of Intellect for our clients.
• Produce insights reports on the product utilization and employee wellbeing.
• Collaborate with our internal team to plan, develop, and deliver engaging campaigns and webinars/workshops for our corporate clients.
• Ad-hoc projects that support the team as we are growing fast!
• Leave clients feeling supported and delighted after every interaction

Requirements

• Proven working experience in B2B Client Success and/or Operations
• Strong analytical, problem-solving, and project management skills.
• Energized by engaging with clients and collaborating with our cross-functional teams.
• Proven ability to handle multiple competing priorities and adapt in a fast-paced and fast-growing environment.
• Excellent listening and writing skills, a critical thinker, a proactive self-starter/self-initiator, and the ability to thrive in ambiguity.
• Experience developing client reports, and content for employee and manager webinars / workshops.
• Experience working with a start-up is a plus
• Amenable to work from 5PM - 2AM Singapore Timezone
• This role is open to candidates from Philippines and Malaysia

Benefits

• Work in a diverse environment with people from over 10 countries
• A generous leave policy
• Fully remote set-up and flexible work schedules
• Medical coverage
• Annual Wage Supplement (Bonus)
• Christmas Leave (The team takes the whole Christmas week off separate from our leave policy)
• Birthday Leave (1 day)
• Holidays off
• Quarterly mental health day off
• Mental health benefits (Premium access to our app!)
• Work-life balance and employee wellness
• Regular social events where we have non work-related fun