At Riot Games, Publishing is how we connect with players around the world. Publishing teams focus on designing, orchestrating, and delivering holistic experiences across Riot’s gaming, esports, and entertainment product portfolio. 

As the Publishing Operations, Wild Rift (Contractor), you will play a pivotal role in leading complex, cross-team programs and shaping the operational backbone of Wild Rift Publishing. You will oversee both the delivery of cross-team initiatives and the implementation of systems and tools that empower WR publishing teams to operate effectively.

Responsibilities

• Develop and refine WR Publishing Operations frameworks and rituals that drive alignment, accountability, and clear outcomes.
• Run Wild Rift Publishing Team’s iterative planning processes that enable ongoing two-way communications and collaboration to maintain close alignment in our operations.
• Lead the lifecycle of complex cross-team programs from discovery through delivery, ensuring seamless execution and cohesive player experiences.
• Establish and manage program schedules, track progress, and proactively communicate and mitigate risks.
• Oversee cross-team dependencies, facilitate scope alignment, and resolve roadblocks across global teams.
• Serve as the point of contact for WR Publishing tooling (e.g. Airtable), partnering with teams to gather requirements, pilot solutions, and drive adoption of systems that support cross-team execution.
• Standardize and maintain scalable workflows and knowledge management systems for WR Publishing.

Required Qualifications:

• 5+ years of experience in program management, operations, or consulting, leading high-complexity projects in Games, Entertainment, or Tech industries.
• Proven track record of managing cross-functional, global projects with multiple stakeholders in a matrixed organization.
• Hands-on experience implementing and scaling team tooling (e.g., Airtable, Jira, Confluence, Smartsheet, or similar).
• Skilled in establishing and running operational systems, processes, and rituals that align stakeholders and drive clear outcomes.
• Fluent in English and Mandarin

Desired Qualifications:

• 3-5 years of experience with live service products and/or publishing operations.
• Master of Business Administration Degree
• Passion for games and deep empathy for the player experience.
• Experience leading through influence, navigating ambiguity, and managing change in dynamic environments.