WHO WE ARE
When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced North America’s first prepaid drug plan, and GreenShield was born as a not-for-profit with a mission to support better health for all Canadians.
We aren’t just a health and benefits company. We’re the only not-for-profit social enterprise that brings worlds of coverage and care together, all in one place. We’re noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body.
Our mission is to create better health for all Canadians, and we know that starts with our employees.
Greenshield Specialty Pharmacy is a specialty pharmacy and healthcare company focused on the handling and service of injectable, infused and biologic medications. We provide high quality service by strategically focusing on chronic autoimmune and neurological conditions, such as: rheumatoid arthritis, gastrointestinal diseases, dermatological diseases, stroke rehabilitation, migraines, and multiple sclerosis. An organizational dedication to program innovation and R&D has allowed GreenShield to design and deliver superior healthcare solutions over the years, which has earned them a premium reputation with patients, physicians, and medication manufacturers. GreenShield Specialty Pharmacy truly creates a complete patient experience as it works with patients, physicians, clinics, hospitals, and nursing homes on all aspects of treatment.
We are a premier specialty pharmacy services provider, offering innovative programs, exceptional service, and superior value. For our patients, we are committed to achieving better health.
The Quality Assurance Manager will play a pivotal role in maintaining and improving the quality standards across our specialty pharmacy, infusion clinics, nursing operations, and warehouse drug distribution. This individual will be responsible for developing and implementing a robust quality management system, tracking incidents, and driving continuous process improvement initiatives. The ideal candidate will ensure the proper implementation of Standard Operating Procedures (SOPs) and formalize training programs to educate staff on adherence to these SOPs.
ResponsibilitiesDevelop and Implement Quality Management System: Design, implement, and manage a comprehensive Quality Management System (QMS) that aligns with industry standards and regulatory requirements. Establish and maintain processes for document control, change management, and risk assessment. Oversee the tracking, analysis, and resolution of incidents related to quality, ensuring timely and effective corrective and preventive actions. Final Oversight on incident resolution and collaboration with managers Conduct thorough investigations into incidents and implement corrective measures to prevent recurrence. Lead and facilitate continuous improvement initiatives to enhance operational efficiency and quality outcomes. Collaborate with cross-functional teams to identify areas for improvement and implement best practices. Develop a quality council across businesses. Manage SOPs Governance, providing advisory and managerial support for overall business SOPS Ownership of SOPs for quality, including incident/capa Ensure the proper implementation and adherence to Standard Operating Procedures (SOPs) across all relevant departments. Regularly review and update SOPs to reflect current industry standards and regulatory requirements. Develop and deliver training programs to educate staff on the importance of SOPs and quality standards. Conduct periodic training assessments and address gaps in knowledge through targeted programs. Plan and conduct internal audits to assess compliance with SOPs and regulatory requirements. Generate regular reports on key quality metrics and performance indicators for management review. Provide data-driven insights to support decision-making and continuous improvement efforts. Collaborate with external auditors and regulatory bodies as needed. What we are looking forBachelor's degree in a relevant field (Quality Management, Pharmacy, Healthcare Administration, etc.). Proven experience in quality assurance within a healthcare or pharmaceutical setting. Familiarity with regulatory requirements, including but not limited to FDA, cGMP, and other relevant standards. Strong leadership and communication skills with the ability to collaborate effectively across departments.
NICE TO HAVE
Experience in developing and implementing effective training programs. Knowledge of continuous improvement methodologies (e.g., Six Sigma) is a plus. Certification in quality management (e.g., ASQ Certified Manager of Quality/Organizational Excellence) is preferred. THE CULTURE
We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.
Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.
We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.
Take a minute to get to know us better by
clicking here to watch our short video.
Here’s to Better Health for All!
A FEW MORE DETAILS
Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.
GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through requestforaccommodation@greenshield.ca. Information received relating to accommodation will be addressed confidentially. Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).
