Are you passionate about ensuring quality and efficiency in production? We're looking for a dedicated Quality Assurance Technician to identify and rectify problems in a safe, effective manner. You'll support the learning cycle, implement countermeasures, and collaborate with production areas to maintain high standards. If you have strong communication skills, a knack for problem-solving, and thrive under pressure, find your place with us and achieve excellence!  

Main Duties: 

Stock and Triage Responsibilities: 

• Responsible for the triage of non-conformances, answering them within the permissible process, or assigning them to Production, Modules or Design.  
• Responsible for ensuring non-conformance reports are answered within deadlines, liaising with other areas to ensure answers are provided. 
• Responsible for adding un-planned routing operations into work orders (e.g., rework, scrap), and champion work orders protocols to be followed.  

Root Cause Analysis Responsibilities: 

• Ensuring the quality of the data in the NCR meets required standards to triaging and root cause analysis purposes. 
• Effective problem-solving, ensuring 8D protocols are followed e.g., 5 Why diagrams. 
• Attend Operations / Production OPM meetings, reporting on Quality trends from non-conformance data. 
• On-hand support for operators and technicians on how to follow problem-solving techniques, supporting the reduction of NCR rates based in shopfloor areas (rather than product areas).  

Key Accountabilities:  

Fulfil all organisational expectations, including but not limited to the following:  

• Understand and work in line with Williams Values & Behaviours, encouraging others to do the same. 
• Ensure understanding of and compliance with health and safety obligations. 
• Maintain personal high standards of behaviour and conduct, being a positive ambassador for the department. 
• Ensure you adhere to brand rules and maintain high standards of department presentation. 
• Work to quality standards and identify and contribute ways to continuously improve department and personal performance. 
• Ensure understanding of cost cap rules and requirements. 

Core Competencies: 

• Strong communication skills, able to collaborate with team members and cross-departments on a daily basis.  
• Strong time management skills, ensuring they are on-time, effective and efficient in departmental and business meetings. 
• Organised approach, able to manage and work to the daily priorities, working well under pressure or time constraints.