Are you ready to find your place? Join us as a Quality Assurance Technician, where your eye for detail and forward-thinking mindset will keep our operations running at pole position. You'll be the resilient force managing and resolving non-conformance reports (NCRs), ensuring every issue is triaged with precision, every root cause uncovered with pioneering insight, and every solution fuels continuous improvement on the shop floor. Collaborating with Production, Modules, and Design, you’ll uphold our iconic quality standards and help drive our ambitious pursuit of perfection.

If you're passionate about problem-solving and thrive in a competitive, heritage-rich environment, this is your chance to make an impact.

Stock and Triage Responsibilities: 

• Responsible for the triage of non-conformances, answering them within the permissible process, or assigning them to Production, Modules or Design.  
• Responsible for ensuring non-conformance reports are answered within deadlines, liaising with other areas to ensure answers are provided. 
• Responsible for adding un-planned routing operations into work orders (e.g., rework, scrap), and champion work orders protocols to be followed.  
• Root Cause Analysis Responsibilities: 
• Ensuring the quality of the data in the NCR meets required standards to triaging and root cause analysis purposes. 
• Effective problem-solving, ensuring 8D protocols are followed e.g., 5 Why diagrams. 
• Attend Operations / Production OPM meetings, reporting on Quality trends from non-conformance data. 
• On-hand support for operators and technicians on how to follow problem-solving techniques, supporting the reduction of NCR rates based in shopfloor areas (rather than product areas).  

Key Accountabilities:  

• Fulfil all organisational expectations, including but not limited to the following:  
• Understand and work in line with Williams Values & Behaviours, encouraging others to do the same. 
• Ensure understanding of and compliance with health and safety obligations. 
• Maintain personal high standards of behaviour and conduct, being a positive ambassador for the department. 
• Ensure you adhere to brand rules and maintain high standards of department presentation. 
• Work to quality standards and identify and contribute ways to continuously improve department and personal performance. 
• Ensure understanding of cost cap rules and requirements. 

Core Competencies: 

• Strong communication skills, able to collaborate with team members and cross-departments on a daily basis  
• Strong time management skills, ensuring they are on-time, effective and efficient in departmental and business meetings. 
• Organised approach, able to manage and work to the daily priorities, working well under pressure or time constraints.