At Commure, we're building the AI Operating System for healthcare, the foundation that defines how care is delivered, documented, and financed. Our platform spans the full care journey: Ambient AI and Dictation eliminating documentation burden at the point of care, intelligent Agents automating patient and revenue workflows, and autonomous RCM processing billions in claims, all on a single AI-native platform integrated with 60+ EHRs.

Healthcare carries a $1 trillion administrative burden and we're at the center of transforming it. Today, 500,000+ clinicians across 500+ healthcare organizations nationwide trust Commure to handle $25B+ in annual claims and support over 200 million patient interactions. Our latest $70M raise at a $7B valuation reflects the confidence the market has placed in this mission.

Our team works directly alongside clinicians, not through layers of process, which means the gap between what you build and its impact on patient care is immediate. We move fast, deploy daily, and take full ownership from early thinking to production. If you're energized by hard problems, high stakes, and a team that holds itself to a high bar, you'll find your people here.

The future of healthcare is being built right now. Come deliver this transformation.

About the Role

We are looking for a RCM Support Analyst to join our RCM Global Operations team. At Augmedix, a US-based healthcare technology company, our RCM Support Analyst team in Bangladesh plays a critical role in supporting healthcare clients across the United States. As a RCM Support Analyst, you will act as a bridge between customers and internal teams, ensuring seamless issue resolution and high-quality service delivery.

This role is ideal for someone eager to grow in a global work environment that combines customer success, operational support, and technical learning. If you enjoy problem-solving, collaborating across teams, and delivering exceptional service, this could be the perfect next step in your career.

What You’ll Do

Customer Support & Service Excellence

• Respond to customer inquiries with clear, professional, and empathetic communication using strong verbal and written English skills.
  

• Ensure issues are resolved within defined SOPs and SLAs, maintaining high service standards.
  

• Follow escalation protocols to ensure timely and effective issue resolution.
  

Cross-Functional Collaboration

• Work closely with Account Management, Engineering, and Operations teams to resolve client concerns.
  

• Share timely updates and escalate risks or blockers to relevant stakeholders.
  

Task & Workflow Management

• Track customer requests, update internal systems, and document resolutions accurately.
  

• Follow structured workflows and instructions to complete tasks efficiently.
  

Reporting & Follow-Up

• Provide regular updates on assigned tasks and completed work.
  

• Support the team in maintaining organized records and basic performance reports.
  

What You Bring

Education

• Bachelor’s or Master’s degree in any discipline from a reputed university.
  

Experience

• 0–2 years of experience in customer support, client operations, or technical support.
  

• Experience handling B2B or international clients with a relationship-driven support approach is a plus.
  

Skills & Competencies

• Excellent verbal and written English communication skills (IELTS 7.5+ is a plus).
  

• Strong customer-first mindset with empathy, accountability, and ownership beyond standard processes.
  

• Ability to solve problems under pressure, manage escalations, and handle complaints using a structured approach.
  

• Effective time management and multitasking skills, with experience prioritizing multiple tasks or workflows.
  

• Proven ability to learn technical concepts and workflows quickly, either through education or previous roles.
  

• Comfortable working in a fast-paced, global environment with cross-functional teams.
  

• Willingness to work night shifts aligned with US business hours.
  

Details:

Work Shift: Night (On-site)
Shift Timings: 10:00 PM – 7:00 AM and 6:00 PM – 3:00 AM

• Shift assignment will be based on business needs.

Weekdays: Monday to Friday

Please be aware that all official communication from us will come exclusively from email addresses ending in @getathelas.com, @commure.com or @augmedix.com. Any emails from other domains are not affiliated with our organization.

Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.