**Job Description**

About the Role

• Flexible evening work
• Dynamic and supportive team environment
• Possibility to build skills and experience other facets of the market research industry
• This is an office-based role at our office in Lane Cove.

**Qualifications**

Responsibilities

• Call Centre Operators will utilize their organization and communication skills to conduct surveys and quality control calls to maintain the integrity of the TV Ratings Panel. 
• Calling new and potential panel members to ask them to take part in the TV Ratings panel.
• Maintaining good customer relations with panel members, helping to answer inquiries and solve panel-related problems and issues.

Qualifications & Skills

• Call centre experience preferable
• Excellent communication skills
• An eye for detail
• Demonstrated problem-solving ability
• Adaptability
• Excellent work ethic
• A professional and organised approach to work commitments
• Commitment to providing excellent customer service
• Positive attitude

Working Hours

• The shift timings initially will be from Mon-Thursday ( 5 p.m.-9 p.m.), Friday ( 4 p.m.- 8 p.m), Saturday (12 p.m. - 4 p.m. OR 1 p.m. -5 p.m.), Sunday ( 1 p.m. -5 p.m.)
• The positions will involve working to a fortnightly roster, with a minimum requirement of three shifts a week, which must include either a Saturday or Sunday.

**Additional Information**

Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @nielsen.com address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.