OVERVIEW

The Regional ORC Investigator will be based in the Northeast and will support the Asset Protection function, reporting directly to the ORC Manager. This role focuses on executing organized retail crime investigations, supporting Asset Protection initiatives, and protecting company assets. The Regional ORC Investigator will play a critical role in identifying, investigating, and resolving external theft, fraud, and organized retail crime incidents impacting ALO retail sanctuaries and operations.

The ideal candidate has proven investigative skills, experience collaborating with law enforcement, and the ability to leverage data and intelligence tools to support case development. This position is hands-on, requiring strong fieldwork, case documentation, and cross-functional collaboration to drive results.

Responsibilities

• Conduct and manage ORC investigations across assigned regions, ensuring thorough evidence collection and case documentation.
• Utilize investigative tools and resources including exception-based reporting, intelligence platforms, online sales monitoring, and video review.
• Build comprehensive case packages, maintaining accurate evidence for potential prosecution.
• Perform field surveillance (static and mobile) to identify suspects, gather intelligence, and support investigative outcomes.
• Maintain timely and accurate case records, providing regular updates to the ORC Manager.
• Collaborate cross-functionally to identify ORC activity and support resolution.
• Partner with law enforcement at the local, state, and federal levels to drive arrests and prosecutions of ORC offenders.
• Analyze theft and fraud patterns to identify emerging ORC trends and recommend countermeasures.
• Support ORC awareness training programs for store teams and field Asset Protection staff.
• Leverage available technology (surveillance systems, GPS tracking, case management software) to enhance investigative effectiveness.
• Assist the ORC Manager with broader program initiatives, providing input and feedback from field investigations.
• Represent ALO professionally with law enforcement and at ORC task force meetings when required.
• Perform other related duties and special projects as assigned in support of Asset Protection and ORC program objectives.

Requirements

• Bachelor’s degree in criminal justice, Business, or a related field (or equivalent experience) preferred.
• 5+ years of experience in organized retail crime investigations, law enforcement, or loss prevention.
• Proven track record of conducting complex ORC investigations and working with law enforcement on case resolutions.
• Strong understanding of ORC trends, investigative techniques, and retail security best practices.
• Strong desire and ability to learn new skills and best practices on an ongoing basis.
• Strong analytical and problem-solving skills, with the ability to think critically under pressure.
• The ability to travel to all sanctuaries in the region required, including overnight travel, weekend, and additional travel as required (up to 80% of the time).
• Proficient computer skills including asset protection applications, MS Office (Excel, Word, Teams, Outlook, OneNote, and PowerPoint), and store systems such as RFID, and Shopify.
• You must be comfortable working in an independent manner, able to multi-task, be flexible with and embrace change prioritizing the needs of the business.
• Ability to handle sensitive information with integrity and confidentiality.
• May involve some physical activity, including lifting and moving merchandise.
• Ability to lift/move up to 30lbs.
• Detail-oriented with a commitment to maintaining data integrity and accuracy.
• Excellent communication skills, capable of fostering strong relationships across all organizational levels and with external law enforcement partners.
• Ability to prioritize competing responsibilities in a strategic manner.
• Availability to respond to store-based emergencies and have a high degree of accessibility.
• Flexible schedule that meets the needs of the business where schedules may include evenings, weekends, and holidays.