Playon is looking for a proactive and results-driven Renewal Specialist to join our team. In this role, you will be responsible for managing the renewal process for existing customers, ensuring high renewal rates, and maintaining strong customer relationships. The ideal candidate will have a keen understanding of sales strategies, exceptional communication skills, and a customer-centric approach.
The Outcomes You’ll Deliver
Drive Customer Retention & Growth: Achieve and consistently exceed renewal rate targets by building strong customer relationships, proactively addressing risks, and identifying opportunities for expansion and upsell.
Optimize Renewal Process Efficiency: Streamline and manage the end-to-end renewal process, ensuring contracts are completed on time with minimal friction, while providing accurate forecasting and reporting on renewal performance.
Enhance Customer Value & Experience: Serve as a trusted advisor by understanding customer needs, delivering tailored solutions, and effectively collaborating with internal teams to ensure customers see continued value and remain engaged long-term.
In this role, you can expect to
Manage Renewal Process:
• Oversee and manage the renewal process for all existing customers, ensuring timely and accurate contract renewals.
• Develop and implement strategies to maximize renewal rates and minimize customer churn.
Customer Relationship Management:
• Build and maintain strong relationships with customers to understand their needs and ensure satisfaction.
• Act as a trusted advisor, providing customers with insights and solutions that add value to their business.
Data Analysis and Reporting:
• Analyze renewal data and customer feedback to identify trends and areas for improvement.
• Prepare and present reports on renewal rates, customer satisfaction, and other key metrics to the sales team and management.
Collaboration:
• Work closely with the sales, customer success, and support teams to ensure a seamless customer experience.
• Collaborate with the product team to communicate customer feedback and drive product improvements.
Negotiation and Conflict Resolution:
• Negotiate renewal terms with customers, addressing any concerns or objections they may have.
• Resolve customer issues and escalate as necessary to ensure a positive outcome.
To thrive in this role, you have
• Bachelor’s degree in Business, Marketing, Sales, or a related field.
• Proven experience in sales, account management, or customer success, preferably in a SaaS or technology environment.
• Strong understanding of sales principles and customer relationship management.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to analyze data and use it to drive decision-making.
• Highly organized with strong attention to detail and the ability to manage multiple tasks simultaneously.
• Proficiency in CRM software (e.g., Salesforce) and Microsoft Office Suite.
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Company Overview
PlayOn is a dynamic growth-stage company dedicated to championing the spirit of play in the high school space. Backed by KKR, our family of brands—including GoFan, NFHS Network, and MaxPreps—empowers schools with innovative solutions and exceptional service. Our fan engagement platform is the only one that offers event ticketing, streaming, fundraising, concessions, merchandise sales, and website management in one place. We save administrators time so they can focus on what truly matters: supporting the students, staff, and fans who bring their programs to life.
Trusted by thousands of schools across the country, we're here to help create more instant replays, hold-your-breath moments, last-minute comebacks, and games you want to watch over and over again.
When being there means everything, we make sure you never miss a moment.
Why you’ll love working at PlayOn
Product, potential, and people. We’re a leader in the high school event space, constantly evolving our product to meet the needs of administrators. We focus on solving real challenges, learning quickly, and creating impactful solutions.
This is a growth-stage company, meaning your contributions have real impact. You’ll have opportunities to grow your skills, tackle meaningful problems, and make a difference in the lives of schools and the students and fans they serve.
Our culture is built on accountability, collaboration, growth, and fairness. We don’t just show up—we show up for each other. Everyone wears the same jersey, and we play hard, make the extra pass, and cheer one another on. Losses teach us, challenges motivate us, and persistence drives us forward. We value integrity over shortcuts, choosing to do what’s right even when it’s hard. Together, we strive to be better every day—because we know that’s how we win as a team.
The Benefits We Offer
Multiple medical insurance plans to choose from
Dental, vision life and disability insurance
Employee Emergency Fund
Company equity (stock options)
Open PTO policy
401K plan with company match
Hybrid/flexible work environment
Note: Must be a full-time employee to participate in the company’s employee health benefit plan. Part-time employees and interns are not eligible to participate.
