Who we are

We’re a dynamic and dedicated team, driven by a shared passion for delivering exceptional customer experiences. Our focus is building long-lasting customer loyalty through cutting-edge technology while fostering a culture that promotes innovation, collaboration, and personal and professional development. We believe a motivated and fulfilled team is the key to creating happy and loyal customers. 

About the right team member

As a Reporting Analyst within the CX Operations team, you will play a critical role in transforming data into meaningful insights and actionable recommendations. Your primary focus will be on analyzing customer experience data, identifying trends and opportunities, and developing strategic action plans that support business goals. The ideal candidate will have a strong analytical background, experience with reporting tools, and a demonstrated ability to translate complex data into clear, impactful insights that drive decision-making. 

*ONLY English CVs will be accepted

The Role You’ll Play

• Data Gathering and Analysis: Collaborate with various functions within the Customer Experience organization to understand their reporting needs, collect relevant data from diverse sources, and perform thorough analysis to identify trends, patterns, and opportunities. 
• Report Development: Design and develop accurate and visually appealing reports, dashboards, and performance metrics using tools such as Microsoft Excel, Looker, Snowflake, or other reporting platforms and data warehouses. 
• Data Integrity: Ensure data accuracy, consistency, and completeness throughout the reporting process. Identify data quality issues and work with stakeholders to resolve them. 
• Automated Reporting Solutions: Streamline reporting processes by creating automated solutions that can be scheduled and distributed regularly, reducing manual effort, and increasing efficiency. 
• Business Insights: Analyze report findings and translate complex data into clear and actionable insights. Provide recommendations and strategic guidance based on data-driven insights. 
• Ad-Hoc Analysis: Conduct ad-hoc data analysis as required to support various business initiatives, special projects, or inquiries from stakeholders. 
• Performance Tracking: Monitor and track key performance indicators (KPIs) and provide regular updates on performance against targets. 
• Data Visualization: Visualize data effectively to communicate complex information in a clear and concise manner, facilitating understanding and decision-making. 
• Data Maintenance and Documentation: Maintain documentation of reporting processes, data sources, and data definitions to ensure consistency and enable knowledge sharing within the team. 
• Continuous Improvement: Proactively identify opportunities to enhance reporting capabilities, streamline processes, and optimize data workflows to improve data accuracy and reporting efficiency. 
• This is an Independent Contributor role. 

Experience You Bring

• Bachelor’s degree in business, Statistics, Computer Science, or a related field. 
• Minimum 3 years working as a Reporting Analyst or similar role. 
• Proficient in SQL and experience with database management systems 
• Proficiency in reporting tools such as Microsoft Excel, SQL, Looker, Snowflake. 
• Excellent data analysis and problem solving skills 
• Solid understanding of data visualization principles. 
• Strong attention to details and commitment to Delivering high quality reports  
• Thorough understanding and knowledge of analytics, metrics, and strategy. 
• Exceptional written and verbal communication skills in English.