Gymshark is hiring a
Retail Floor Manager: Team Experience

The perfect role for someone who is passionate about development, growth, creating an inclusive environment where everyone belongs. Please note this role is not a HR role but focused on protecting our team experience from day one and supporting the wellbeing and morale of the team. 

OVERVIEW:

At Gymshark, our mission is to Unite the Conditioning Community. We do this by bringing together the Gymshark family – whether it be through a love of conditioning, wearing our product, following our Athletes or viewing content across our various social platforms.

In October 2022, the 10th year of our existence, we opened our very first Retail Store - a Flagship on London’s prestigious Regent St. A permanent space in which our community can meet, shop, and work out. Our store is an experience totally unique to Gymshark, and not your typical retail environment. It’s all about experience first, and retail second. A creative and flexible space, where everyone can feel at home, meet friends, make new ones, or just hang out. A place where URL meets IRL.

Internally, we refer to this role as a People Team Lead. The Team Leads at this store are vital in helping to maintain the vibe that our family feel online, IRL. As a crucial role in the leadership team of our retail space, you’ll be key in supporting the whole team to help bring Gymshark to life, in real life. You’ll build and connect a hyper-localised and fully engaged community in your market, treating them like family. We don’t care if they buy, browse, or just hang out. What matters is providing a safe space where everyone belongs and feels welcome.

WHAT YOU'LL BE DOING:

• Lead and champion action and conversations in-store around wellbeing, diversity, inclusivity, and sustainability 
• Proactively coach and mentor team members, nurturing a feedback culture  
• Initiate and excite the team through engagement activations and acknowledgements  
• Support the store with hiring and onboarding, protecting the experience of joining the Gymshark family 
• Help to recruit the best talent for your store, pipelining for the future 
• Passionate about training, contributing towards the creation and delivery of innovative and inclusive content that’s accessible for all 
• Embrace new team members into the store ensuring that they are set-up and supported from day one
• Support with education and compliance for all things SAS (keeping everyone safe and sound) 
• Support with the creation of team schedules and timesheet management

Core Team Lead responsibilities: 

• Responsible for supporting the overall day-to-day running and strategic execution of the store, while thinking about the ‘what next’ and being present to the now.
• Identify and share opportunities both within your pillar and for the wider Gymshark business.
• Delivering feedback and working alongside your co-collaborators globally.
• Support with the hiring, developing, and leading of a diverse and world class team that is as excited about Gymshark as we are.
• Support the management of your team, delivering training, creating learning opportunities and supporting everyone to be their best.
• Strive to achieve KPIs for your pillar, as demonstrated by the business, by motivating your team through passionate leadership and coaching.
• Be a role model for brand, customer experience, product knowledge and operational best practice and be able to train the wider team.
• Support Gymshark’s most important assets: our people, customers, and community. Ensure they and their environment are safe and sound at all times. Also have responsibility for physical assets such as building, stock and tech and ensure any losses are minimised and everything is running as it should.
• Support the store management with the execution of store driven projects as and when needed.

WHAT YOU'LL NEED:

• Experience in a Retail Management role
• Experience in hiring and developing 
• Experience of working in a fast-paced, high volume, agile environment 
• Experience managing teams and are passionate about development  
• Proactive in coordinating team initiatives and socials
• Calendar and budget management 
• Highly effective communicator, written and verbal 
• Must be able to take and give constructive feedback 

WHO YOU ARE:

• Aligned to and inspired by our brand values 
• A shared passion for our team, customer / community experiences and brand / product education
• You do everything to ensure community and customer satisfaction 
• Your energy is infectious, you inspire those around you 
• Future focused visionary with integrity
• A natural networker and connector 
• You do all of this whilst having fun, and ensuring others around you are too  
• You can commit to working where and when the retail teams need you. This could be in-store, on weekends or bank holidays

COMPETENCIES

•  Interpersonal Savvy – Relates well to all kinds of people, builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact.
• Agile Learner – Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures to inform improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
• Written Communications– Is able to write clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect.
• Time Management – Uses time effectively and efficiently; concentrates efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.

Closing Date: 13th December