OVERVIEW

The Retail Operations Manager role is focused on bringing operational excellence to life in stores. This individual proactively seeks out improvement opportunities, has an eye for efficiency, and prioritizes our store teams.  

RESPONSIBILITIES

• Develop and maintain deep understanding of ALO store operations, policies and procedures, and systems.
• Through store immersion, proactively identify opportunities to drive operational improvements, system enhancements, and process changes.
• Lead pilot and rollout planning of operational changes, including thoughtful project management and communication planning.
• Document and maintain accuracy and completeness of policies and procedures.
• Support with store ticketing response and ensure that trends and themes are addressed through updates to policy and procedure and respective communication.
• Support field and store teams through RFID enhancements, system troubleshooting and service tickets.
• Create and maintain routine and ad hoc reporting.
• Drive KPIs related to your AOR, working with stores and District Managers to improve results
• Develop training, policies, and procedures in your AOR.
• Additional tasks to support retail operations, as assigned by manager.

QUALIFICATIONS

• Bachelor's Degree
• 3+ years of experience in HQ retail operations and/or experience in a store leadership role focused on operations
• Strong organizational abilities with great attention to detail
• Self-starter with ability to identify issues, propose solutions, and implement improvements
• Strong comfort level operating in an ambiguous environment
• Strong written and verbal communication skills
• Advanced knowledge of Microsoft Office Suite, especially in Excel and Powerpoint
• Ability to travel to local stores as needed.

The base salary range for this position is $110,000-$120,000 per year, which represents the current range for the base salary for this exempt position. Please note that actual salaries will vary based on factors including but not limited to location, experience, and performance. As such, on occasion and when applicable, there is the possibility that the final, agreed-upon base salary may be outside of the upper end of the range. Please also note the range listed is just one component of the company’s total rewards package for exempt employees. Other rewards may include long term incentives, a PTO policy, and many other progressive benefits.

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