Who We Are:
At Brooks, we believe movement is the key to feeling more alive. That’s why we’re driven to create gear and experiences that take people to the place that makes them feel more alive — whether it’s a headspace, a feeling, or a finish line.
Everyone who works at Brooks is propelled by a company culture that sparks excitement, fuels collaboration, inspires creativity, and ignites innovation.
Our brand values help bond us together and drive our success:
· Runner First
We act in the best interest of the runner
· Word is Bond
We do what we say we’ll do
· Champion Heart
We give our all in everything we do
· There is no “I” in Run
We stay generous with our humanity
· Keep Moving
We find ways to move every day, because joy is kinetic!
We welcome everyone from every walk of life looking to inspire others through the power of movement — because we’re all moving towards something. Let’s run there.
Your Job:
The Runner Experience (REx) Team is the Brooks service organization and is second to none. As a member of the REx Team, you will be obsessed with creating connections with runners and the running community and ensuring that all our customers - internal and external, business and consumer - have what they need to run their path to a better self.
The Runner Experience Supervisor in the Direct to Runner service channel supports a team of Specialists and Senior Specialists in all aspects of their work. You will enable exemplary customer service to runners, providing the tools and information your team needs to execute at every touchpoint. In this role, you will proactively monitor inbound queue volumes and ensure daily staffing needs are met. You’ll provide individual coaching and professional support to your team, keeping them on the move in this fast-paced department.
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