Salary Range - €25,000 - €30,000

Who are we?

Smarkets is a betting exchange for sports and political trading that has handled over £29 billion in volume since 2010. Our company mission is to fix the betting industry with the best products and best prices. We are upending the sports betting industry by growing a transparent platform that offers the best value for bettors, with the fairest odds, best technology and a superior customer experience.

Smarkets is a Series B tech company that brings a professional, product-led approach to our mission. We embrace collaboration, trust, innovation and scientific rigour, while we celebrate ambitious goals and passionate energy. Our culture rewards people on merit and excellence and we strive to provide a working environment where recognition, challenges, support, collaboration, interesting benefits and shared meals provided by our chefs mix together to let you unlock your potential, grow with us and become your best self.

Join our team and play a pivotal role in shaping the future of our betting trading technology landscape.

The Team

You’ll be joining a small but dedicated Safer Gambling team that sits at the heart of our commitment to player protection. You’ll work in close partnership with Customer Operations, Compliance, Data, and Product teams to proactively identify, manage, and mitigate gambling-related harm. We believe in continuous learning, collaboration, and evolving our tools and processes. At every level, the team operates with transparency, empathy, integrity, and a relentless focus on improving outcomes for both players and the business.

About the Role

In this role, you will help us maintain the highest standard of player care by monitoring, assessing, and responding to customer accounts flagged for potential risk. Your typical responsibilities will include:

• Reviewing account activity and risk scores to detect signs of potential problem gambling

• Initiating contact (via email or chat) with customers who may be vulnerable or exhibiting harmful patterns

• Conducting affordability checks and supporting the application of limits, self-exclusion, or account restrictions

• Escalating complex cases to senior analysts or compliance leads with clear recommendations

• Maintaining precise case documentation and ensuring compliance with regulatory standards

• Contributing to process improvements, training materials, and the broader safer gambling strategy
  

You’ll also have the opportunity to grow your domain expertise while getting exposure to compliance and operations functions.

About You

You have previous iGaming experience, preferably within safer gambling, player protection or compliance, are passionate about helping people and curious about behaviour and regulation.

You bring:

• Strong written and verbal communication skills (English required; additional languages a plus)

• Excellent attention to detail, with the ability to see patterns and anomalies in data

• Empathy, tact, and confidence in difficult or sensitive conversations

• Analytical thinking: you can assess partial information and make reasoned decisions

• Ability to thrive in a fast-paced, evolving environment

• A proactive mindset and eagerness to learn

Bonus attributes:

• Experience with risk scoring or behavioural analytics

• Familiarity with regulatory requirements in iGaming, especially UK, SGA and MGA licences

Values

• Push to win

• Make others better

• Give a shit

• Be a pro

• Bring the energy

Our values are at the heart of everything that we do. We believe these are the fundamentals to ensure we are delivering what’s expected of us in the best way possible for ourselves and for those around us.

Our Culture

Our mission at Smarkets is to fix the betting industry with the best products and best prices. Smarkets is a Series B startup that brings a professional, tech-led approach to the sports and political betting industry with a sophisticated platform that has handled over £25 billion in traded volume since 2010.

We embrace collaboration, trust, innovation and scientific rigour, while we celebrate ambitious goals and passionate energy. We push ourselves to be the best and lean into challenges to ensure that we are continually developing at both an individual and organisational level. This has enabled us to be where we are today and leads us to where we want to be next.

Our culture rewards people on merit and excellence and we strive to provide a working environment where recognition, challenges, support, collaboration, interesting benefits and shared meals provided by our chefs mix together to let you unlock your potential, grow with us and become your best self.

Smarkets is an equal opportunities employer and takes active steps to prevent bias and discrimination in our interview process. We are committed to equal employment opportunity regardless of race, religion, sex, sexual orientation, age, marital status, disability or gender identity.

What happens next​

We aim to keep the hiring process simple and transparent, it’s as much about you getting to know us as it is about us getting to know you!

• CV application review - We will review it as quickly as possible

• Hiring Manager Interview - A talk with the hiring manager that includes a live task

• Peer Interview - A talk with a member of the Safer Gambling or Compliance team

• Recruitment chat - Quick chat with our recruitment team about your experience and the role

• Final Interview - A talk with a member of the leadership team

We will not be providing Visa sponsorship for this role