OVERVIEW:

At Gymshark, our stores are more than just places to shop. They’re spaces where our community comes together, feels inspired and receives an exceptional brand experience. As a Sales Associate, you'll create a welcoming, energetic environment for every customer while bringing our values to life on the shop floor. You'll play a key role in delivering outstanding service, building customer confidence through expert product knowledge, and ensuring our store looks and operates at its very best. Whether you're helping customers find the perfect fit, supporting stock replenishment, or keeping standards high during busy trading periods, you'll be part of one team working towards one goal: creating unforgettable customer experiences.

WHAT YOU'LL BE DOING:

• Delivering an exceptional customer experience by greeting customers warmly, offering proactive support, and building genuine connections.
• Providing personalised product recommendations, sizing guidance, and fit advice to help customers find exactly what they need.
• Confidently recommending complementary products and complete outfit solutions that add value to the customer journey.
• Promoting Gymshark Membership and communicating its benefits clearly and authentically.
• Supporting store performance by contributing to daily sales and service targets.
• Maintaining exceptional visual standards across the shop floor, fitting rooms, and accessory displays.
• Ensuring best-selling products are replenished, correctly sized, and always available for customers.
• Processing deliveries, organising stockrooms, and supporting inventory management activities.
• Handling customer queries, returns, and exchanges with professionalism, empathy, and a solutions-focused mindset.
• Collaborating closely with teammates across the sales floor and back-of-house to ensure smooth store operations.
• Supporting the onboarding and development of new team members by sharing knowledge and best practices.
• Adapting to changing priorities and jumping between tasks to support the needs of the business.

WHAT YOU'LL NEED:

• Previous experience in a fast-paced customer-facing retail environment.
• A passion for delivering outstanding customer service and creating memorable experiences.
• Confidence communicating with customers and collaborating with teammates.
• Strong multitasking skills and the ability to remain organised in a busy environment.
• A positive, proactive attitude with a willingness to learn and develop.
• Excellent attention to detail and pride in maintaining high store standards.
• A solutions-focused mindset and the ability to stay calm under pressure.
• Flexibility to work across a variety of shifts, including evenings, weekends, and peak trading periods.
• Valid Right to Work status.

SALARY RANGE

This role has a salary range between $18.00 - $18.75 per hour. The base pay offered is based on market, experience, and skills. 

THE PERKS.

Standard benefits include:

• Comprehensive Medical, Dental & Vision plans
• Performance-based Bonus opportunity
• Competitive PTO
• Contributory 401(k)
• Gymshark Employee Discount & long service awards
• Funded multi-site fitness membership
• Enhanced Family Leave plans
• STD & LTD plans

Note: The bonus program and benefits have certain eligibility requirements. Gymshark reserves the right to amend these programs in whole or in part at any time without advance notice.

BELONGING AT GYMSHARK.

Our mission is to be a place where everyone belongs. We’re an equal opportunities employer, and for us that means we always strive to be as inclusive as possible in all aspects of employment, right from your application. We’re committed to finding reasonable adjustments* for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. *If you’d like to request a reasonable adjustment please email peopleteamusa@gymshark.com.