Job Description
Therabody® is the wellness tech leader with a mission to inspire and enable every body and mind to keep moving. Therabody’s product ecosystem includes category-creating innovations in wellness products, proprietary software, digital content, and biometrics that have proven benefits around alleviating stress and pain and enhancing performance and sleep. Not only is it part of our brand ethos to help others, but we are also defining the cutting edge of wellness technology while winning accolades such as Fast Company’s Brands That Matter, Oprah's Favorite Things 2022 and the TIME Best Inventions 2022 award.
Who We’re Looking For:
Therabody is looking for a detail oriented Sales Operations Associate to assist our domestic and international sales teams with order fulfillment and distributor relations. They will need to be an organized taskmaster with keen attention to detail. Well organized and ability to self-structure the day.
Key ResponsibilitiesVerify and enter incoming B2B purchase ordersRespond to customer inquiries regarding order status, inventory availability, tracking, etcMonitor orders and fix issues that are preventing them from dropping to the 3PL for shipmentReview order book daily to ensure expected ship dates are accurateReport expected revenue for each month based on current order bookCoordinate special handling of orders with 3PL and logistics teamRespond to RMA and warranty replacement requestsEnter and track Free of Charge (FOC) ordersSpecialty handling of orders for top clients and partnershipsSet up new SKUs with customersSupport sales on administrative itemsSupport sales ops team on special projectsThe Right Person Would Have1+ years of experienceExperience with NetSuite or similar ERP systemOutstanding organizational skills with a keen attention to detailsExcellent follow-up and time management skillsStrong ability to multitask and meet tight deadlinesProactive self-starter that is creative and flexible with a can-do attitudeExcellent interpersonal and communication skills (written and oral) for effective interaction with all levels within the companyAbility to work efficiently in a highly demanding and time sensitive environmentStrong sense of project ownership and dedication to delivering outstanding resultsTherabody is committed to diversity, equity and inclusion. We will not tolerate discrimination in employment, employment-related decisions, or in business dealings on the basis of race, color, genetic information, age, sex, sexual orientation, religion, disability, ethnicity, national origin, veteran status, marital status, pregnancy, or any other legally protected status. We will strive to provide an environment free of discrimination to our team members, customers, guests, and suppliers. We seek contributors from all backgrounds and walks of life to join our team, and we encourage our employees to bring their empowered, passionate, and authentic selves to work every day.
Therabody is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.
