Sales Support Intake Specialist at Cala Health

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Remote

About Cala

At Cala, we’re working to free people from the burden of chronic disease. We began by creating the first non-invasive prescription therapy for hand tremor. After years of careful fine-tuning and improvements, we released Cala kIQ — our most sophisticated therapy yet. Our products have empowered thousands of people to get back to their lives with confidence and ease.

But we won’t stop there. Our pioneering technology can be applied across neurology, cardiology, and so much more. It’s all part of our mission to help people in their struggle with chronic disease. We’re only just getting started.

About this Position

Cala Health’s Sales Support Intake Specialist provides operational support to the Sales Support organization including, and not limited to, data entry, reporting, and patient interfacing. This position may interface with Finance, Commercial Operations, Sales, Claims Reimbursement and Systems Administration. The Sales Support Intake Specialist reports to the Sales Support Manager and has no direct reports. This position is a remote role, specifically 8am-5pm Eastern Standard Time. Shift times may vary based on business need.

The overall compensation range for this role is market driven, with a salary range of $55,000 - $80,000 based on our base compensation. Additionally, we offer Cala Health company stock options and a robust benefits package. This offering is aligned with our overall compensation philosophy.

Specific Responsibilities

Manage daily data entry requirements and intake process for new and existing
patients
Oversee daily operations of incoming document fax server
Provide review and quality check on incoming documents, associated data entry
and organization
Provides status updates and quotes to Veterans Affairs agents
Communicate with potential customers via phone and/or email to explain the
sales process and answer questions
Receive completed sales paperwork from customers (e.g., agreements, privacy
notifications, etc.)
Identify medical documentation as required for the reimbursement process
Support new and emerging business models
Assist with data integrity and work with digital teams for system improvements
Support company goals and objectives, policies and procedures, Good
Manufacturing Practices, and FDA regulations
Document all interactions and calls into the customer relationship management
(CRM) system in accordance with Quality Assurance/Regulatory and HIPAA
guidelines
Perform other duties as assigned

Skills and Experience

Bachelor’s degree strongly preferred; High school diploma or equivalent required
Minimum 2 years experience in the healthcare industry
Previous experience in sales support or customer service role preferred
Strong organizational skills with attention to detail
Computer competency including MS Office, Google Suite, Internet, and navigation of
customer relationship management (CRM) systems
Ability to prioritize tasks and manage time effectively in a fast-paced
environment
Excellent written and verbal communication skills

Cala Health believes our success is based on diversity of people, teams and thinking. We offer all employees the tools, training and mentoring they need to succeed. Our selection process is driven by the key requirements for the role rather than bias or discrimination on the basis of a candidate’s sex, gender identity, age, marital status, veteran status, non-jobrelated disability/handicap or medical condition, family status, sexual orientation, religion, color, ethnicity, race or any other legally protected classification.

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