Job Description

About this Position

Cala Health’s Sales Support Specialist will be the main point of contact for new patients throughout the sales process to obtain Cala Health products and services. The Sales Support Specialist reports to the Sales Support Manager and has no direct reports. This position is a remote role, specifically 8am-5pm Pacific Standard Time. Shift times may vary based on business need.

The overall compensation range for this role is market driven, with a salary range of $68,000 - $93,000. This market range is based on our base compensation. Additionally, we offer Cala Health company stock options and a robust benefits package. This offering is aligned with our overall compensation philosophy.

Specific Responsibilities

• Guide new patients through the sales and healthcare reimbursement process
• Develop and maintain superior knowledge of company products and their use
• Educate potential patients about benefits and features of Cala Health devices and its therapy
• Partner with assigned field sales representatives to coordinate the sales process to support the shipment process
• Contact with physicians and clinicians to collect medical documentation to identify medical necessity requirements
• Investigate patient’s insurance benefits and coverage eligibility.
• Review patient clinical records to determine medical necessity eligibility
• Identify provider restrictions, co-pays, deductibles, and other patients cost share responsibilities; communicate outcomes and collect payments
• Secure document requirements for prior authorization; seek authorizations when required
• Take inbound calls from new patients to provide information about status of order
• Work with Veteran Administration facilities to promote and process Cala Health devices and therapy
• Update and maintain database platforms for sales order processing and claim submission preparation
• Document all interactions and calls into the customer relationship management (CRM) system in accordance with Quality Assurance, Regulatory and HIPAA guidelines
• Support company goals and objectives, policies and procedures, Good Manufacturing Practices, and FDA regulations
• Additional duties as assigned

Skills and Experience

• Bachelor’s degree is strongly preferred; High school diploma or equivalent required
• Minimum of 5 years’ experience in a Customer Service or related type role
• Knowledge of managed care industry including government payers
• Understanding of healthcare plans and benefits related to durable medical equipment
• Ability to build and maintain strong relationships with cross-functional teams and external partners
• Proficient in aspects of reimbursement and revenue cycle management
• Ability to work collaboratively in a team structure and responsibly delegate next steps to appropriate team members
• Demonstrate effective problem-solving abilities, attention to detail and ability to prioritize
• Ability to travel as required for training
• Proficiency in Microsoft Word and Excel
• Experience using Salesforce.com is preferred but not required