Job Description

About Equip 

Equip is the leading virtual, evidence-based eating disorder treatment program on a mission to ensure that everyone with an eating disorder can access treatment that works. Created by clinical experts in the field and people with lived experience, Equip builds upon evidence-based treatments to empower individuals to reach lasting recovery. All Equip patients receive a dedicated care team, including a therapist, dietitian, physician, and peer and family mentor. The company operates in all 50 states and is partnered with most major health insurance plans. Learn more about our strong outcomes and treatment approach at www.equip.health.

Founded in 2019, Equip has been a fully virtual company since its inception and is proud of the highly-engaged, passionate, and diverse Equisters that have created Equip’s culture.  Recognized by Time as one of the most influential companies of 2023, along with awards from Linkedin and Lattice, we are grateful to Equipsters for building a sustainable treatment program that has served thousands of patients and families.

About the Role
 Equip is looking for a Scheduling Operations Specialist to support our patient and family scheduling needs. This individual is responsible for ensuring consistent experience for patients and families in accessing Equip providers. In addition, the Scheduling Operations Specialist supports care collaboration with external providers.

Responsibilities

• Update provider schedules in line with workflows (ex: short weeks, out of office) Collaborate with provider leads to manage instances of provider out of office coverage

• Follow established workflows to create a positive, consistent experience for patients / families when scheduling support is needed 

• Conduct proactive outreach to patients with appointment gaps (no shows / cancellations)

• Schedule patients initial intake appointments

• Provide input on workflows to identify opportunities for improvements to improve patient satisfaction with scheduling

• Complete documentation in a timely and accurate mannerMeet or exceed KPIs assigned to team

• Adapt to organization and team needs as required

Qualifications

• Bachelor’s degree in health sciences, business administration, communications or relevant field required

• Minimum 2 years experience on an operational team in a fast-paced, scaling environment.

• Ability to thrive in fast-paced environment and multi-task with strong attention to detail

• Ability to navigate ambiguity

• Ability to work cross-functionally with clinicians and technical teams

• Knowledge of HIPAA policies and procedures

• Proficiency with cloud-based communication and software (Slack, G-suite, Zoom & EMR)

Benefits

Time Off: 

• Flex PTO policy (3-5 wks/year recommended) + 11 paid company holidays.

Medical Benefits: 

• Competitive Medical, Dental, Vision, Life, and AD&D insurance.

• Equip pays for a significant percentage of benefits premiums for individuals and families.

• Maven, a company paid reproductive and family care benefit for all employees. 

• Employee Assistance Program (EAP), a company paid resource for mental health, legal services, financial support, and more! 

Other Benefits

Work From Home Additional Perks: 

• $50/month stipend added directly to an employee’s paycheck to cover home internet expenses. 

• One-time work from home stipend of up to $500.

Physical Demands 

Work is performed 100% from home with no requirement to travel. This is a stationary position that requires the ability to operate standard office equipment and keyboards as well as to talk or hear by telephone. Sit or stand as needed. 

At Equip, Diversity, Equity, Inclusion and Belonging (DEIB) are woven into everything we do. At the heart of Equip’s mission is a relentless dedication to making sure that everyone with an eating disorder has access to care that works regardless of race, gender, sexuality, ability, weight, socio-economic status, and any marginalized identity. We also strive toward our providers and corporate team reflecting that same dedication both in bringing in and retaining talented employees from all backgrounds and identities. We have an Equip DEIB council, Equip For All; also referred to as EFA. EFA at Equip aims to be a space driven by mutual respect, and thoughtful, effective communication strategy - enabling full participation of  members who identify as marginalized or under-represented and allies, amplifying diverse voices, creating opportunities for advocacy and contributing to the advancement of diversity, equity, inclusion, and belonging at Equip.

As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability, weight, and/or any other legally protected classification protected by federal, state, or local law.