Overview /Objective:

The NFL Digital Media Technical Operations team is seeking a coordinator to assist with supporting digital apps and platforms.  Focus will be on live video streaming experiences on web browsers, mobile phones, tablets, and connected tv/smart tv apps on game days.  The coordinator will be expected to develop a deep understanding of NFL digital products and serve as a central communication point for all gameday operational activities. This person should have strong communication skills and confidence in a fast-paced environment. This position will communicate with product management, technology, and business development. 

Responsibilities:

• Coordinate and monitor daily operational activities to ensure they are carried out efficiently and according to established procedures for Product Operations team
• Draft gameday rules tailored to each Season Type (Preseason, Regular Season, Postseason)
• Validate and check CTV/Smart TV, mobile, table, and web platforms to ensure proper delivery of games, shows, content, and advertising.
• Execute gameday checks to validate business rules and key product features across NFL and Club client applications
• Managing the triage, escalation and resolution of Business Development and fan reported issues in real-time on Game Days
• Provide timely and clear gameday status updates to internal stakeholders and partners
• Participate in Incident Management meetings to discuss gameday related incidents/outages
• Broadcast Map/DMA support for Flex/Folding of regional games
• International Broadcast attribution support for the Game Schedule
• Programming gameday marketing promotions across apps and partner platforms
• Create new or update existing runbook documentation
• Use consoles and tools to support product operations and gameday functions (CMS, Global Operations Dashboard)

Required Qualifications:

• 1-3 years’ experience coordinating and supporting digital products in a sports entertainment, digital, media or related industry
• Well-organized; ability to manage multiple tasks and prioritize in a fast-paced environment
• Strong interpersonal, verbal, and written communication skills
• Excellent problem-solving ability; highly motivated to drive positive change
• Strong knowledge of sports and digital sports products

Preferred Qualifications: 

• Bachelor of Science or Arts degree in business, marketing, communications, computer science, or related field is preferred.

Other Key Attributes / Characteristics:

• Ability to understand and document business rules
• Ability to quickly learn new systems and programs
• Attention to detail and excellent organizational skills
• Avid interest and knowledge of NFL football
• Excels collaborating with team

Physical Demands:

• N/A

Travel:

• N/A

Terms /Expected Hours of Work:

• 40 hours per week
• Seasonal, 7-month role
• Must be flexible to work weekends (specifically Sundays in-season)
• Must be able to work all NFL Game Days, including Preseason, Regular Season and Playoffs, in-office.
• Must be able to work on holidays (e.g. Thanksgiving, Christmas Eve, Christmas, New Year's Eve, New Year's).
• Required to work from Inglewood, CA office