The Trust and Safety Operations team is focused (ok, maybe obsessed) on scaling Roblox’s Operations organization and transforming our customer experience through our multi-year vision and strategy execution. 

You will be reporting to the Trust & Safety India Operations Manager and assist with overseeing and managing the operational and compliance controls for outsourced Trust & Safety BPO partners. Working with multiple geographically and functionally diverse partners, you will implement and uphold consistent controls within each BPO. You will provide guidance and reporting templates to the BPOs to help provide visibility and reporting consistency. 

You Will:

• Lead BPO compliance reviews, audits, and operational performance checks to ensure vendor adherence to Roblox policies.
• Oversee invoice validation processes to ensure accuracy in billing and alignment with contracts.
• Conduct user access reviews and manage provisioning workflows across tools and systems.
• Analyze vendor performance and provide data-driven insights to improve operational efficiency and compliance.
• Collaborate with cross-functional partners (Legal, Finance, Engineering, Ops) to resolve escalations, align on standards, and support vendor contract renewals.
• Identify and implement process improvements and automation opportunities to streamline compliance tasks.
• Supervise and guide junior contract staff, supporting execution of compliance controls and audits.

You Have:

• 4–9 years of experience in operations, audit, compliance, or trust & safety
• Bachelor’s degree in Business, Operations, or a related field.A strong grasp of compliance frameworks, operational controls, and audit processes.
• Experience collaborating with cross-functional teams such as Finance, Legal, Engineering, InfoSec, or Vendor Management.
• Analytical skills with the ability to interpret operational, financial, or access data to drive informed decisions.
• Excellent organizational and communication skills, with high attention to detail.
• A self-starter mindset with the ability to manage multiple projects and shifting priorities.
• Experience with identity access management, security reviews, or IT governance is a plus but not required
• Flexibility in working hours to meet operational needs. Including willingness to participate in on-call support for incident management issues.

You Are:

• Compliance-Minded: You apply an audit and control-based perspective to your work, using professional skepticism to identify risks, validate controls, and ensure adherence to policies and standards.
• Innovative: You proactively look for new ways to improve workflows, solve problems, and bring structure to evolving processes.
• Execution-Focused: You operate with a high level of ownership, follow through on details, and deliver reliable outcomes independently.
• Proactive Problem Solver: You anticipate risks, surface issues early, and take initiative to recommend and implement solutions.
• Collaborative: You communicate clearly and work effectively with cross-functional teams, vendors, and stakeholders across time zones.
• Team-Oriented: You contribute to a positive team culture, support others’ success, and are comfortable guiding or mentoring junior staff.
• Data & Automation-Driven: You use data to drive decisions, identify trends, and partner with technical teams to automate repetitive or manual tasks.