Role overview:

D2C Voucher Operations Team is part of the Digital Programs team. The Senior Associate Content Manager role will mainly focus on Voucher Processes: Creation; Delivery; Activation; Cancellation; Reporting; etc. as defined by SIE Business needs. They will also play a key role in ensuring that content is quality assurance checked and delivered to the highest standards as well as be a daily point of contact for any queries from other departments within the wider PlayStation® business. The role may include active participation in new Services, Countries, and Product launches related to the Digital Program department’s goals.

What you'll be doing:

• Creation and Deployment of vouchers across PSN and/or PC Content and Services: Game; Wallet Top Up; Subscription, etc. for PSN, 3rd Party Partners, PC store platforms, and Retailers
• Cover promotional content for the PlayStation Network and any other customer facing services as defined by Sony Interactive Entertainment
• Manage future releases calendar involving Voucher activity - Physical & Digital
• Ensuring appropriate business approvals are obtained: Marketing/Legal/Finance
• Liaise with key stakeholders to ensure content deadlines are met and launch schedules adhered to
• Providing support to Customer Service Team with technical knowledge and understanding of the systems to aid trouble shooting
• Provide support with UAT during pre-launch period of new platforms, products, devices, services, and countries
• Testing and validating uploaded content including downloaded packages, metadata, promotional copy, etc. depending upon campaigns
• Act as a primary point of contact to internal and external partners for all matters related to voucher operations
• Play a pivotal role as a subject matter expert for the tools and workflows by providing suggestions, recommendations, and alternatives
• Collaborate with development teams on building best in class tooling
• Act as a mentor and example to other content operators providing guidance and assistance when required

What we're looking for:

• 3+ years (or equivilent) experience in content or voucher management and/or operations
• Organised, logical, and thorough with a high attention to detail
• Understanding of E-Commerce/Digital content environments
• Ability to communicate effectively across all levels: Internal and External to manage expectations
• Strong knowledge of Microsoft Office and Excel required
• Problem solving ability
• Time management/ Able to prioritise work and manage deadlines
• Quality Assurance experience 
• Documenting new and updated run books relevant to operation practices

Desirable Skills:

• Japanese language skills would be a big plus, but not essential 
• Familiar with games industry and related commercial demands
• Familiarity with Confluence or other live wiki-like platforms

Benefits

• Discretionary bonus opportunity
• Hybrid Working (within Flexmodes)
• Private Medical Insurance
• Dental Scheme
• 25 days holiday per year
• On Site Gym
• Subsidised Café
• Free soft drinks
• On site bar
• Access to cycle garage and showers