OVERVIEW:

Sportradar’s OTT unit has more than 15 years’ experience as a streaming platform provider. The OTT client success team is the link between our clients and our product team and is in constant exchange with the client. In US, we proudly work with companies such as Sinclair/Tennis Channel, BIG10 Network and Fanduel.

As a Senior Client Success Partner you will take responsibility for clients and the respective relationships. Being the core contact to the customer, you will guide and consult the partner, including helping to use our CMS in the best way and to increase traffic on the platforms. The ideal candidate has a high interest in the digital world, sports and great communication skills.

THE CHALLENGE:

• Own the client relationship and act as first point of contact for client related matters and their long term success.
• Proactively lead every aspect of the relationship, incl. performance stability and growth, development process, business reviews and regular check-ins, ongoing support and renewal
• Demonstrate product knowledge that allows you to help our clients by using the platform most effective
• Maintain a deep understanding of client relevant KPIs and how to achieve them, sharing recommendations and insights
• Develop and implement new innovative marketing operations with and for our clients to show growth on the platform
• Work closely with the product team by providing them with customer feedback and feature requests
• Drive and support new business opportunities in US, including OTT pitches, RFP and presentations

YOUR PROFILE:

• 3+ years of experience working in a customer relationship/success or account management role
• Proven ability to build and maintain strategic relationships within companies driving joint success for clients
• Strong customer-centric growth mindset
• Technology savvy & high interest in the digital world and sports
• Highly independent and self-driven personality
• English / US native, additional European language skills are of advantage

OUR OFFER:

• Work with blue chip clients in the sports industry (e.g. Sinclair, Fanduel, BIG10)

• A collaborative environment with colleagues from all over the world (offices in Europe, Asia and US) including various social events and teambuilding. 

• Flexibility to manage your workday and tasks with autonomy. 

• A balance of structure and autonomy to tackle your daily tasks. 

• Vibrant and inclusive community, including Women in Tech and Pride groups which welcome all participants. 

• Global Employee Assistance Programme. 

• Calm and Reulay app (leading well-being apps designed to support focus, quality rest, mindfulness, and long-term mental resilience). 

• Online training videos. 

• Flexible working hours. 

OUR RECRUITMENT PROCESS:

• Initial Screening: A quick chat with our Talent Acquisition Partner to understand your background and expectations. 

• Second: interview with the Manager for the position.

• Onsite Interview: Meet with the local team and take a tour of our office for a final meet-and-greet. 

• Finals Steps: Receive feedback and, if successful, an offer! 

Salary Range:

$90.000 - $95.000 annualy