Role Purpose: 

The Global Customer Financial Operations (GCFO) is a hybrid shared services organization that oversees the global Order-to-Cash functions for NBCUniversal Media LLC, including Ad Sales, TV Distribution, Networks, Theatrical, Consumer Products & Experiences, and other major business divisions. The mission of GCFO is to facilitate sales, accelerate cash flow, mitigate financial risk, and deliver customer service excellence.

The Senior Collections Analyst role is responsible for supporting and driving collection activities across assigned business areas and markets. The role combines oversight of Business Process Outsourcing (BPO) collection activities, hands-on Accounts Receivable management and analytical support, with a focus on cash flow, dispute resolution and continuous improvement. The role partners with BPO, Finance, Sales, Legal and other stakeholders to resolve collection issues and support business objectives.

The successful candidate is analytical, proactive and operationally focused, with strong problem-solving skills and a willingness to take ownership. The candidate should be collaborative and team-oriented, with strong communication and relationship-building skills and the ability to work effectively with BPO, Finance and other cross-functional teams in a global environment. Flexibility is important, including the ability to work across different time zones and adapt to evolving business needs.

The Senior Collections Analyst reports to the Manager, Customer Financial Partnerships.

Responsibilities

BPO Collections Oversight

• Oversee collection activities performed by the BPO team for the Global Networks business.
• Partner with the local Finance team to monitor collection performance and provide relevant metrics reporting.
• Facilitate effective collaboration with the BPO team, local Finance team, Sales and customers to drive timely resolution of collection matters and maintain strong business relationships.
• Continuously review and optimize collection strategies and best practices to improve collection effectiveness and operational consistency.

Accounts Receivable & Collections

• Manage the Accounts Receivable portfolio for the TV Distribution business across Japan, Korea and Vietnam, with a focus on timely collections and cash flow.
• Drive the resolution of complex disputes, account reconciliations and other collection issues in collaboration with cross-functional teams and stakeholders.
• Prepare and maintain cash forecasts, and perform variance analysis to support effective cash flow management.
• Collaborate with Sales on account management and other business activities while supporting collection objectives and maintaining strong customer relationships.

Continuous Improvement & Business Support

• Drive continuous improvement of collection processes, controls and reporting.
• Take an active role in automation, Business Intelligence and other process improvement initiatives, including analysis, testing and implementation.
• Support the Keystone project, a multi-year company-wide SAP S/4HANA transformation, and other strategic business initiatives through analytical and operational expertise.
• Adapt to evolving business needs and undertake additional responsibilities as required.